Stephani Hardy, MS
Richmond,NH
Summary
Compassionate Human Service professional with over 10 years of experience in various settings, specializing in situational assessments, conflict resolution and effective communication. Ability to analyze existing systems and implement new ones in collaboration with senior management and other internal as well as external stakeholders. Highly motivated employee with desire to resolve issues and provide timely and effective feedback for future actions. Professional with a desire to develop and maintain long-term relationships at all levels of an organization through strong interpersonal communication skills, resulting in superior customer satisfaction while contributing to business growth and profitability. Skilled at managing multiple cases with great attention to detail and knowledge of local resources. Known for providing service to clients that promotes optimum mental, emotional and behavioral health in collaboration with other members of health care team. Demonstrates psycho-social assessment, treatment planning and advocacy skills.
Overview
10
10
years of professional experience
Work History
Family Intervention Specialist
Youth Villages
Keene, NH
06.2023 - Current
- Interviewed children and family members to perform intake assessments and identify risks.
- Conducted assessments to determine the level of care needed for each family member.
- Maintained accurate records of client progress and outcomes using electronic health records.
- Developed and implemented intervention plans for families in crisis.
- Helped facilitate resolution of conflicts within the family system through active listening techniques.
- Attended meetings with school personnel, legal representatives, and other relevant stakeholders as necessary.
- Provided crisis intervention services when appropriate during home visits or phone calls.
Developmental Services Director
GAAMHA
Gardner, MA
08.2021 - 01.2023
- Managed a team of 45 staff as well as a program of over 130 clients
- Completed OQE audit and obtained 2-year license and certification with a 98% score
- Decreased billing errors by 25% in the first 6 months while creating a new monitoring system
- Decreased staff turnover by collaborating with team and developing a novel employee onboarding system
- Brought in 23 new referrals, with 20 moving to acceptance
- Streamlined incident reporting process, creating an efficient format that decreased HCSIS errors
- Monitored contracts with DDS, MCB, ASD, and the public school system.
AFC Coordinator
Open Sky Community Services
Gardner, MA
01.2020 - 08.2021
- Supported a caseload of 35 families receiving services through DDS/DMH
- Completed home visits monthly/bimonthly to ensure care contract was being upheld
- Liaison for families and external services to maintain any needed support
- Assisted families with navigating complex systems such as MassHealth, SSI/SSDI
- EBT
- Files pulled for licensing were passed with no errors
- Supported families through pandemic.
Assistant Program Manager
Open Sky Community Services
Leominster, MA
07.2017 - 01.2020
- Supervised team of 8 employees with a program of 12 individuals as well as supportive services for 10 additional individuals
- Trained employees to develop ISPs that were strategic and followed SMART goals
- Streamlined documentation by developing online documents and communication to decrease the paper documentation
- Passed yearly inspections as well as biyearly licensing with 100% compliance
- Managed communication with external supports including guardians, rep-payees, providers, and specialists as well as service coordinators when assigned.
Child Welfare Case Manager
Safe Children Coalition
Sarasota, FL
10.2016 - 07.2017
- Maintained a caseload of 38 families receiving services from DCF
- Developed case plans to present to the court system upon start of services
- Established and maintained regular communication as well as visitation with children, foster parents, families, and external providers as necessary to ensure care of child was top priority
- Testified on child's behalf for extension of services or reunification based on parents' ability to complete case plan milestones
- Provided in-home training and support to foster families to mitigate difficult behaviors.
Apartment Support Counselor
Alternatives Unlimited Inc
Leominster, MA
06.2015 - 10.2016
- Provided comprehensive case management services for a caseload of 9 individuals with varying mental health disorders
- Developed treatment plans and presented these during team meetings
- Connected clients and families to appropriate resources and tracked information in electronic documentation system
- Worked with prescribing professionals to obtain necessary medications and administer as scheduled
- Provided guidance and support to enhance community involvement
- Lead groups utilizing DBT, IMR, and CBT to increase the knowledge and coping skills of the individuals served.
Residential Supervisor
Dr. Franklin Perkins School
Lancaster, MA
11.2013 - 10.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organized daily routines to ensure safety and well-being of the residential individuals
- Monitored employee performance throughout shift and provided coaching as well as constructive guidance to address areas of concern/growth
- Completed documentation daily for each child as well as monthly summaries and other documentation as necessary
- Passed medications at scheduled times while coaching children on the medications they were taking.
Education
Master of Business Administration - Leadership and Non-Profit Organizations
Southern New Hampshire University
06.2023
Master of Science - Psychology
Southern New Hampshire University
11.2019
Bachelor of Science - Psychology
Fitchburg State University
05.2016
Associates Degree and Diploma concurrently - Liberal Arts
Mount Wachusett Community College
05.2012
Skills
- Program Management
- Policy Development and Analysis
- Policy Implementation and Interpretation
- Data Collection and Analysis
- Microsoft Office
- Virtual Meeting Technology
- Cognitive Behavioral Therapy
- Child Development
- Crisis Response and Intervention
- Service Coordination
- Multidisciplinary Team Collaboration
- CPI and SOLVE Mobile
- MORS, DBT, Rehab and Recovery
- First Aid/CPR, Vital signs, Epi-Pen, AED
- Analytical Thinking
- MAPP Certified, Clozaril
Timeline
Family Intervention Specialist
Youth Villages
06.2023 - Current
Developmental Services Director
GAAMHA
08.2021 - 01.2023
AFC Coordinator
Open Sky Community Services
01.2020 - 08.2021
Assistant Program Manager
Open Sky Community Services
07.2017 - 01.2020
Child Welfare Case Manager
Safe Children Coalition
10.2016 - 07.2017
Apartment Support Counselor
Alternatives Unlimited Inc
06.2015 - 10.2016
Residential Supervisor
Dr. Franklin Perkins School
11.2013 - 10.2016
Master of Business Administration - Leadership and Non-Profit Organizations
Southern New Hampshire University
Master of Science - Psychology
Southern New Hampshire University
Bachelor of Science - Psychology
Fitchburg State University
Associates Degree and Diploma concurrently - Liberal Arts
Mount Wachusett Community College
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