Stephani Metcalf
Summary
Healthcare professional with solid foundation in coordinating patient care and administrative tasks within healthcare setting. Proven track record of enhancing patient flow and supporting medical teams with critical administrative functions. Known for fostering teamwork and adapting to ever-changing healthcare environments, ensuring optimal patient care and operational success.
Overview
36
36
years of professional experience
Work History
Health Unit Coordinator/Certified Nursing Assistant
PROVIDENCE REGIONAL MEDICAL CENTER-EVERETT
02.2016 - Current
- Primary administrative person on the unit
- Keeps the unit running smoothly by working closely with the Charge RN to ensure efficient operational flow of the unit
- Greeting all guests entering the unit while maintaining the safety of the patients that are in the common areas
- Answers all incoming phone and patient call light systems
- Assembling and maintaining patient medical records via EMR and paper charts as needed
- Process all patient admissions/transfers and discharges via EMR
- Schedule on coming staff, coordinate staff breaks to ensure compliance with state regulations
- Provides personal care to assigned patients, assist patients with eating as needed, chart via EMR for each patient while at the bedside, recognizes and reports abnormal signs and symptoms
- Take and record vital signs, height, weight, intake and output as needed
- Collect and record blood sugars-reporting any abnormal values to primary RN
- As lead CNA-Assist other CNAs with any patient care needs and cover their set while they on assigned breaks
- Provide care/assistance to vulnerable patients utilizing the trauma informed care model
- Assist with actively/passively de-escalating behaviors to help keep the unit calm
Medication Technician/Certified Nursing Assistant
CREEKSIDE CONTINUING CARE COMMUNITY
02.2014 - 02.2016
- Administer medications and delegated treatments to residents per Washington State guidelines
- Provided nursing assistance to residents in a large independent/assisted living/dementia care facility
- Update medication system with any changes, fax pharmacy, contact physicians' offices as needed, contact patients' families for supply needs and/or changes
- Assisted residents with activities of daily living including bathing, dressing, and grooming, assisting with meals, transferring using assistive devices
- Assisted with various activities as assigned
Hospice CNA/Intake/Referral Coordinator/Receptionist
HOSPICE OF THE NORTHWEST
05.2002 - 05.2012
- Provide high-quality patient care as an HCA/CNA in various care settings including patient homes
- Experienced in all aspects of 'Homemaker Services' including light housekeeping, meal preparation, laundry, as well as ensuring a safe environment
- Preserve patient dignity and minimize discomfort while carrying all aspects of patient personal care such as bathing, dressing, turning/positioning bedbound patients, oral care, hair care, nail care, transferring, toileting, and changing disposable undergarments
- Commended for chart accuracy, effective team collaboration, patient relations, and consistent delivery of empathetic care
Certified Nursing Assistant
HOMEPLACE SPECIAL CARE, INC.
08.1997 - 05.2002
- Provided nursing assistance/personal care to residents in a 100-bed dementia-care facility
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, pulse and respirations.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
Certified Nursing Assistant
ISLANDS CONVALESCENT CENTER
07.1989 - 01.1991
- Provided nursing assistance/personal care to residents in a 90-bed skilled nursing facility
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Education
Medical Front Office 2012-2013
Skagit Valley College
Mount Vernon, WA01-2013
1994-1995 - Registered Nursing Program
Skagit Valley College
Mount Vernon, WA01-1995
High School Diploma -
Juneau Douglas High School
Juneau, AK05-1987
Skills
- Professional Conduct
- Workflow coordination
- HIPAA Compliance Expertise
- Experienced in Medical Terminology Usage
- Staff Scheduling Coordination
- Proficient in Epic Systems
Timeline
Health Unit Coordinator/Certified Nursing Assistant
PROVIDENCE REGIONAL MEDICAL CENTER-EVERETT
02.2016 - Current
Medication Technician/Certified Nursing Assistant
CREEKSIDE CONTINUING CARE COMMUNITY
02.2014 - 02.2016
Hospice CNA/Intake/Referral Coordinator/Receptionist
HOSPICE OF THE NORTHWEST
05.2002 - 05.2012
Certified Nursing Assistant
HOMEPLACE SPECIAL CARE, INC.
08.1997 - 05.2002
Certified Nursing Assistant
ISLANDS CONVALESCENT CENTER
07.1989 - 01.1991
Medical Front Office 2012-2013
Skagit Valley College
1994-1995 - Registered Nursing Program
Skagit Valley College
High School Diploma -
Juneau Douglas High School
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