Stephania Carpenter
Yorktown,VA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
4
4
years of professional experience
Work History
Manager
Great Clips
Williamsburg, VA
07.2021 - Current
- Recruited and hired qualified candidates to fill open positions.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Analyzed business performance data and forecasted business results for upper management.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored budgets to ensure cost-effectiveness while maintaining quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Ensured compliance with industry regulations and company policies.
Education
High School Diploma -
York High School
Yorktown, VA06-2016
Vocational License - Cosmetology
New Horizons Regional Education Center
Newport News, VA05-2016
Some College (No Degree) - Liberal Arts
Virginia Peninsula Community College
WilliamsburgSkills
- Budget management
- Inventory management
- Strategic planning
- Staff management
- Customer service
- Effective communication
- Schedule preparation
- Documentation and reporting
Timeline
Manager
Great Clips
07.2021 - Current
High School Diploma -
York High School
Vocational License - Cosmetology
New Horizons Regional Education Center
Some College (No Degree) - Liberal Arts
Virginia Peninsula Community College
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