Stephania Henry
Miami,FL
Summary
Detailed oriented individual who works well independently and collaboratively, seeking a position in the healthcare field that would allow me to utilize skills in communication, organization and information gathering for the benefit of the organization.
Overview
14
14
years of professional experience
Work History
Brand Customer Care
Connexus Group
11.2018 - Current
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volumes with exceptional time management and multitasking skills.
- Developed strong relationships with customers, leading to increased repeat business.
- Contributed to team efforts in exceeding monthly sales targets through upselling products and services when appropriate.
Facilitator
1199SEIU Bill Michelson Home Care Education Fund
01.2014 - 12.2017
- Health & Safety; Stress at Work; Ergonomics; Disaster Preparedness; Slips, Trips and Falls
Home Health Aide
Cooperative Home Care Associates
01.2011 - 12.2017
- Provide assistance with daily grooming, bathing, feeding and toileting activities
- Ensure patient took daily medications
- Maintain detailed records of patient vitals and weekly/daily progress
- Accompanied clients to hospital visits/medical appointment
- Maintains a safe, secure and healthy patient environment
- Assist with patient transfer and ambulation
- Communicate with patient family members on a regular basis.
Education
No Degree - Healthcare
Associate of Science - Associate of Science in Medical Billing And Coding
05.2023
10.2014
Phlebotomy
08.2013
Security guard
02.2011
Home Health Aide and PCA
Skills
- Microsoft Word
- Language: English, French, Creole
- Customer service
- Open-mindedness
- Patient
References
Furnished upon Request
Timeline
Brand Customer Care - Connexus Group
11.2018 - Current
Facilitator - 1199SEIU Bill Michelson Home Care Education Fund
01.2014 - 12.2017
Home Health Aide - Cooperative Home Care Associates
01.2011 - 12.2017
College of Staten Island - No Degree, Healthcare
Keiser University - Associate of Science, Associate of Science in Medical Billing And Coding
New York Medical Career - ,
A and M Professional Security - ,
Cooperative Home Cares Associates - ,
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