Open To Work
STEPHANIA MARCELLUS
Cape Coral
Summary
Detail-oriented professional with strong customer relationship management and claims processing skills. Committed to enhancing service delivery and ensuring client satisfaction. Proactive customer service representative with experience in coordinating operations and enhancing service efficiency. Skilled in effective communication and problem-solving, consistently resolving customer issues and fostering loyalty. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
BEST INSURANCE USA
Fort Myers
08.2025 - Current
- Resolved customer complaints through effective communication and problem-solving.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Educated clients on coverage options and policy updates to enhance understanding and satisfaction.
- Maintained detailed records of customer interactions and transactions to ensure accurate follow-up and service continuity.
- Developed strong customer relationships to foster loyalty and encourage repeat business.
- Built relationships with clients through personalized consultations and product recommendations.
- Collaborated with team members to enhance service delivery and efficiency.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted clients with policy inquiries and claims processing.
Care Coordinator
SANTE PLUS MEDICAL CENTER
Fort Myers
06.2024 - 08.2025
- Coordinated patient appointments and managed scheduling, ensuring timely access to medical services.
- Communicated with healthcare providers to facilitate smooth patient care transitions.
- Facilitated communication between patients, families, and healthcare staff to enhance understanding and collaboration.
- Educated patients on treatment options and provided support resources.
CENTER COORDINATOOR
AHVED SUPPORT CENTER
Fort Myers
11.2023 - 05.2024
- Coordinated daily operations and schedules for client support services, ensuring timely support delivery.
- Monitored client progress and provided actionable feedback to support team, enhancing service effectiveness.
- Assisted in developing and implementing support programs for clients.
- Managed client intake processes and maintained accurate records.
- Supported event planning by coordinating logistics and managing participant registrations.
- Organized volunteer schedules and maintained effective communication with team members.
Education
High School Diploma -
COLLEGE LE NORMALIERN
PORT AU PRINCE,HAITI06-2018
Some College (No Degree) - Journalism and Mass Communication
MAURICE COMMUNICATION
PORT-AU-PRINCE, HAITISkills
- Customer relationship management
- Claims processing
- Policy education
- Data management
- Scheduling coordination
- Event planning
Languages
French
Native/ Bilingual
English
Full Professional
Spanish
Limited
Haitian Creole
Native/ Bilingual
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteSalary Range
$22/hr - $1000/hrTimeline
Customer Service Representative
BEST INSURANCE USA
08.2025 - Current
Care Coordinator
SANTE PLUS MEDICAL CENTER
06.2024 - 08.2025
CENTER COORDINATOOR
AHVED SUPPORT CENTER
11.2023 - 05.2024
High School Diploma -
COLLEGE LE NORMALIERN
Some College (No Degree) - Journalism and Mass Communication
MAURICE COMMUNICATION