Stephania Williams
Muscle Shoals,AL
Summary
Dynamic General Manager with a proven track record at Krystal, excelling in operations management and team leadership. Enhanced customer satisfaction through strategic initiatives, achieving significant revenue growth. Skilled in training and development, fostering a motivated workforce while implementing cost-control measures to optimize budgets and improve efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager
Krystal
Muscle Shoals, AL
12.2023 - 06.2025
- Directed daily operations to enhance service efficiency and customer satisfaction.
- Implemented cost-control measures, optimizing budget allocation across departments.
- Mentored management team, fostering skills in leadership and operational excellence.
- Analyzed sales data to inform strategic decisions and drive revenue growth.
- Established training programs to improve staff performance and retention rates.
- Streamlined inventory management processes, reducing waste and improving turnover rates.
- Led cross-functional teams in project execution, ensuring alignment with company goals.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
General Manager
Burger King
Hartselle, AL
06.2022 - 12.2023
- Collaborated with marketing team to develop promotional strategies and campaigns.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Helped with making food and taking money.
- Did anything to help out my employees to have enough help on the floor.
Assistant Manager
Burger King
Moulton, AL
02.2022 - 12.2023
- Supervised daily operations to ensure efficient service and high-quality standards.
- Trained and mentored staff, fostering teamwork and enhancing food safety practices.
- Implemented cost control measures, reducing waste and optimizing inventory management.
- Enhanced customer satisfaction through effective conflict resolution and timely service delivery.
- Coordinated staff schedules, ensuring optimal coverage during peak hours for improved efficiency.
- Analyzed sales trends to develop strategies for boosting product promotions and upselling initiatives.
- Led team meetings to communicate goals, gather feedback, and encourage employee engagement initiatives.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Helped on the floor with anything they needed help with.
Laborer
Green Leaf
Decatur, AL
01.2009 - 08.2019
- Operated heavy machinery to facilitate efficient material handling and transportation.
- Maintained clean and organized work areas to ensure safety compliance and operational efficiency.
- Assisted in loading and unloading materials, adhering to safety protocols consistently.
- Collaborated with team members to streamline workflow and enhance productivity on site.
- Trained new laborers on safe operating procedures and best practices for equipment usage.
- Mowed and raked all the yards.
- Helped put in the ponds and fixed the rocks.
Waitress Trainer
Waffle House
Tuscumbia, AL
01.2005 - 08.2011
- Trained new staff on menu knowledge and customer service standards.
- Developed onboarding materials to streamline training processes for new waitstaff.
- Improved team efficiency by implementing best practices in table management and order processing.
- Mentored junior staff, enhancing their skills in multitasking and time management during peak hours.
- Evaluated trainee performance and provided constructive feedback to foster professional growth.
- Waited on customers.
- Did the expo part of calling out the orders.
- Cleaned and stocked the restaurant.
- Helped the GM with the inventory and keeping up with what we needed.
Education
High School Diploma - GED
Lawrence County High School
Moulton, ALSkills
Leadership and team building
Problem resolution
Operations management
Team player
Efficient multi-tasker
Effective leader
Time management
Training and coaching
Team leadership
Staff management
Training and development
Customer relationship management
Goal setting
Employee scheduling
Money handling
Customer service
Decision-making
Problem-solving
Team motivation
Body language awareness
Patience and tact
Order accuracy
Constructive feedback
Reservation management
Certification
I am safserv till April 2028.
Timeline
General Manager
Krystal
12.2023 - 06.2025
General Manager
Burger King
06.2022 - 12.2023
Assistant Manager
Burger King
02.2022 - 12.2023
Laborer
Green Leaf
01.2009 - 08.2019
Waitress Trainer
Waffle House
01.2005 - 08.2011
High School Diploma - GED
Lawrence County High School