Stephanie Colwell
Duluth,Minnesota
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
27
27
years of professional experience
Work History
Sales Associate
Lake Superior Maritime Museum Gift Shop
01.2021 - Current
- Provide exceptional service and a welcoming, pleasant environment to retail guests.
- Prepare merchandise for sales floor.
- Inventory management of supplies and product.
- Order and receive merchandise.
- Manage sales, returns, exchanges and refunds in accordance with store policy.
- Cash management, accurate deposit preparation.
Customer Service Representative
HCL Technologies
10.2019 - 04.2020
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Trained new personnel regarding company operations, policies and services.
Assistant, News and Editorial
Duluth News Tribune
09.1996 - 10.2003
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Monitored and ordered supplies and materials to keep office well stocked.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Developed and maintained filing systems to facilitate easy access to information.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Developed and implemented strategies to streamline office operations.
- Collected and input timesheet data into automated accounting system and processed labor corrections.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Proofread and edited documents for accuracy and grammar.
- Trained and supervised employees on office policies and procedures.
- Performed wide-ranging administrative, financial and service-related functions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Bachelor of Arts - Communication & Organizational Management
Concordia University, St. Paul
Saint Paul, MNAssociate of Arts - General Studies
Lake Superior College
Duluth, MNSkills
- Clerical, Administration, Personnel Work
- Serving as first point of contact (Reception Skills)
- Multi-Schedule Maintenance
- Required Daily Data Maintenance (Record Keeping)
- Writing and Editing
- Microsoft Office
- Multi-Project Management
- Office Supplies and Inventory (Ordering and Receiving)
- Complex Problem-Solving
- Accounts Payable and Accounts Receivable
- Deadline Attainment
Timeline
Sales Associate
Lake Superior Maritime Museum Gift Shop
01.2021 - Current
Customer Service Representative
HCL Technologies
10.2019 - 04.2020
Assistant, News and Editorial
Duluth News Tribune
09.1996 - 10.2003
Bachelor of Arts - Communication & Organizational Management
Concordia University, St. Paul
Associate of Arts - General Studies
Lake Superior College
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