Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Quintana

Chicago,IL

Summary

Retail sales associate with 10 years of experience promoting in-store efficiency and skilled in processing and replenishing merchandise and inventory management. As well as barista with experience in handling food and meeting customer demands.

Overview

9
9
years of professional experience

Work History

Sales Associate

Field Museum Gift Shop
11.2018 - 07.2024
  • Enhanced customer satisfaction by providing personalized gift recommendations and maintaining a welcoming store atmosphere.
  • Exceeded sales targets consistently while adhering to company policies and procedures governing discounts or special offers on merchandise selections.
  • Ensured smooth financial transactions with accurate cash handling, timely deposits, and thorough record-keeping practices.
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.

Barista

Starbucks
01.2021 - 06.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Sales Associate

Target
06.2015 - 10.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Thomas Kelly High School
Chicago, IL
06.2014

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills

Languages

English
Spanish

Timeline

Barista

Starbucks
01.2021 - 06.2021

Sales Associate

Field Museum Gift Shop
11.2018 - 07.2024

Sales Associate

Target
06.2015 - 10.2018

High School Diploma -

Thomas Kelly High School

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Melissa Quintana