Stephanie Acurio
Fort Lauderdale
Summary
Motivated Fitness Manager with over 6 years of expertise successfully resolving issues and conflict in fast-paced sales-driven settings. Experienced in sales, operations, and staff oversight. Consistently drives business growth and presents information to clients to promote enthusiasm for fitness classes to create a community impact.
Overview
8
8
years of professional experience
Work History
General Manager
Body20
05.2023 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Regional Manager
Club Pilates
06.2021 - 05.2023
- Established and maintained operational standards for 2 locations and over 1100 members.
- Increased member count by 27.7% in 12 months.
- Managed over 120 full classes a week with 17 instructors.
- Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Handled all customer relations issues pleasantly, enabling quick resolution to improve member retention.
Sales Manager
Centurion Restaurant Group
09.2020 - 06.2021
- Accomplished sales goals and boosted revenue by 12% through product knowledge and customer relationship management.
- Built and maintained a 500 lead pipeline.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Owner/Founder
The Rollin' Oat
01.2019 - 03.2020
- Worked with 35 WeWork locations, Amazon and Warby Parker In New York City.
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Promoted business via social media to generate leads and maximize brand identity.
- Organized promotional events and interacted with community to increase sales volume.
Senior Sales Advisor
Equinox
06.2016 - 11.2019
- Achieved and exceeded sales goals for 3 consecutive years.
- Worked at 2 locations including Printing House Destination Club and Pre-Sale for Orchard Street.
- Coached and managed membership team through roleplay and pipeline managment.
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales team performance and provided constructive feedback.
- Implemented new marketing initiatives to drive sales and improve overall performance.
Education
Bachelor of Arts - Interior Design
The Art Institute of Fort Lauderdale Inc
Fort Lauderdale, FL03.2014
Skills
- Goals and Performance
- Staff Management
- Salesforce Knowledge
- Brand-Building
- Customer Relations
- Client service-focused
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Body20
05.2023 - Current
Regional Manager
Club Pilates
06.2021 - 05.2023
Sales Manager
Centurion Restaurant Group
09.2020 - 06.2021
Owner/Founder
The Rollin' Oat
01.2019 - 03.2020
Senior Sales Advisor
Equinox
06.2016 - 11.2019
Bachelor of Arts - Interior Design
The Art Institute of Fort Lauderdale Inc