Stephanie Adkins
Woodland,CA
Summary
Dynamic leader with proven expertise in operations management and team building. Excelled in enhancing customer satisfaction and profitability, leveraging skills in problem resolution and training. Achieved high employee satisfaction and sales growth through strategic leadership and strong client relationships.
Overview
9
9
years of professional experience
Work History
General Manager
Mojo’s / Kitchen 428
Woodland, CA
04.2023 - 10.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Dining Room Manager
Oakmont of East Sacramento
Sacramento, CA
11.2020 - 11.2023
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
Manager
Morgan’s on Main
Woodland, CA
07.2015 - 11.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Visual Communication
Sierra College
Rocklin, CAHuman Development
Woodland Community College
Woodland, CASkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Training and coaching
- Time Management
Timeline
General Manager
Mojo’s / Kitchen 428
04.2023 - 10.2024
Dining Room Manager
Oakmont of East Sacramento
11.2020 - 11.2023
Manager
Morgan’s on Main
07.2015 - 11.2020
Visual Communication
Sierra College
Human Development
Woodland Community College