Stephanie Akin
Peru,NY
Summary
- Energetic team player with experience working in a high-volume, dynamic work environment, with excellent multi-tasking skills.
- Detail-oriented healthcare professional with exceptional organizational and prioritization skills, dedicated to collaborating with interdisciplinary teams to deliver the highest quality of patient-centered care.
- Strong communication, problem-solving and customer service skills.
- Self-motivated, goal-oriented individual with exceptional time management skills and a strong work ethic, who is able to work independently with minimal supervision, as well as in a team environment.
Overview
15
15
years of professional experience
Work History
Record Retrieval Coordinator
Imedview
Saugerties, New York
11.2025 - 04.2026
- Communicate with facilities to proactively track and follow up on outstanding record retrieval requests to ensure they are completed in a timely manner.
- Monitor the status of ongoing requests and take necessary actions to expedite the process.
- Update and maintain accurate records in our tracking systems, ensuring that all follow-up actions are documented, and deadlines are met.
- Identify and resolve any issues related to incomplete, incorrect, or missing documentation, ensuring that the records are retrieved efficiently and accurately.
- Upon receipt of records, uploading documents to cloud-based software.
Rehabilitation Staffing Coordinator
Bear Mountain Healthcare
Thomaston, Connecticut
02.2022 - 09.2024
- Established rapport and relationships with per diem therapy staff (PTs, PTAs, OTRs, COTAs and SLPs).
- Supported patient care through staffing of multiple facilities with Per Diem staff members.
- Provided staffing/administrative support to HR Coordinators, Regional Director of Rehab Managers, as well as support to Director of Rehab Managers at specific facilities.
- Assisted with candidate outreach and follow up with candidates as needed.
- Assisted hiring managers and new employees with the onboarding process/onboarding tasks.
- Served as the first point of contact for new therapists regarding their onboarding experience and answered therapists’ questions via email, phone and text in a timely and professional manner.
- Published and maintained job openings using Apploi platform, ensuring postings were current and up-to-date.
- Kept recruitment system up-to-date regarding open positions and candidate status.
- Reviewed resumes and screened candidates for open therapy positions.
- Collected and organized candidate documentation/onboarding paperwork.
- Conducted reference checks on prospective employees as part of the pre-employment process.
- Sent offer letters to candidates.
- Maintained a detailed/organized list of hiring activity/progress.
- Maintained clear communication and provided status updates with candidates and hiring managers throughout the onboarding process to ensure a smooth hiring process.
- Responded promptly to inquiries from candidates regarding job opportunities at the company or organization.
Regional Patient Care Coordinator/Staffing Coordinator
Encore Rehabilitation Services
Farmington Hills, Michigan
10.2021 - 01.2022
- See above (Bear Mountain Healthcare).
- The contract between the two companies expired and I was hired by Bear Mountain Healthcare after the transition.
Call Center Representative
Planned Parenthood of the North Country New York
Plattsburgh, NY
05.2014 - 10.2021
- Registered and created patient accounts within the EMR system, ensuring the accurate and timely documentation of patient demographics.
- Organized, sorted, processed and managed patient information, accurately and efficiently, using Next-Gen software.
- Verified the eligibility of patients for healthcare/family planning services.
- Scheduled patients for multiple Planned Parenthood centers across New York State, at one point, scheduling for up to twenty-six facilities at a time.
- Answered multi-line phone system promptly and professionally, to respond to inquiries and transfer calls to the appropriate medical staff.
- Answered large volume of incoming calls daily to resolve patient issues and schedule appointments, with prompt communication, efficient and compassionate care.
- Identified and escalated urgent patient concerns in a timely and effective manner.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained strict confidentiality and security with all patient information, abiding by HIPPA guidelines.
Medical Receptionist
Planned Parenthood of the North Country New York
Plattsburgh, NY
01.2011 - 05.2014
- Coordinated patient scheduling, check-in, check-out and payments for billing, ensuring timely handling and entry of patient information.
- Entered and updated patient insurance, demographics and health history in EMR system with completeness, precision and accuracy.
- Verified insurance and benefit information prior to date of service.
- Ensured proper handling and organization of patient forms and data while reviewing, scanning and uploading data/results.
- Assembled, prepped and sorted patients’ medical charts, ensuring all necessary forms were completed correctly.
- Received and processed requests for medical records/patient health information from healthcare providers and other organizations, with accuracy and completeness.
- Sorted, organized, uploaded and processed medical records/documentation as needed.
- Scheduled patient appointments, verifying accuracy of appointment times with providers and confirmed appointments with patients.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with scanning, faxing and filing of highly confidential documents/medical records.
- Provided administrative and/or clerical support to licensed and non-licensed staff, helping improve efficient patient flow and patient care.
- Consistently protected patients’ health information by strictly adhering to HIPAA guidelines.
- Verified and updated patients’ insurances regarding coverage for family planning procedures/visits.
Education
Bachelor of Science - Psychology
SUNY College at Plattsburgh
Plattsburgh, NY05.2004
Skills
- Electronic Medical Records
- Electronic Medical Records System
- HIPPA Compliance
- Customer Service
- Healthcare Data Entry and Management
- Computer Skills
- Insurance Terminology
- Microsoft Office Suite (Word, Excel, Outlook)
Timeline
Record Retrieval Coordinator
Imedview
11.2025 - 04.2026
Rehabilitation Staffing Coordinator
Bear Mountain Healthcare
02.2022 - 09.2024
Regional Patient Care Coordinator/Staffing Coordinator
Encore Rehabilitation Services
10.2021 - 01.2022
Call Center Representative
Planned Parenthood of the North Country New York
05.2014 - 10.2021
Medical Receptionist
Planned Parenthood of the North Country New York
01.2011 - 05.2014
Bachelor of Science - Psychology
SUNY College at Plattsburgh