Stephanie almeida
Lemoore,CA
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Persuasive communicator focused on tapping into customer loyalty and bringing delinquent accounts current. Savvy to typical customer responses and prepared to use scripts and personal expertise to overcome objections. Confident and collected in challenging situations.
Overview
5
5
years of professional experience
Work History
Recovery Clerk, Cashier, Stocker, Fitting Room
Marshalls
Hanford, CA
08.2024 - Current
- Accepted and processed customer payments and applied toward account balances.
- Collaborated with team members to meet or exceed collection goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Reviewed and organized documents for accuracy, completeness, and compliance with applicable regulations.
Cashier, Customer Service, Recovery Team
99 Cents Only
Hanford, CA
03.2023 - 05.2024
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Trained new team members in cash register operation, stock procedures, and customer services.
Grocery Bagger, Stocker, Cashier,recovery Team
Grocery Outlet Bargain Market
Hanford, CA
04.2020 - 12.2021
- Stocked shelves when needed and notated shortages.
- Faced merchandise in freezers and shelves for display.
- Assisted customers with shipping inquiries.
- Placed store merchandise in neat arrangements on shelves and displays to maximize sales and customer satisfaction.
- Loaded groceries into customers' vehicles, offering exceptional customer service.
- Maintained smooth check out process by frequently replenishing bag supply and retrieving grocery baskets and carts.
- Maintained cleanliness of work area throughout shift by sweeping floors, wiping down counters, and disposing of trash properly.
Education
High School Diploma -
Hanford High School
Hanford, CA06-2014
Skills
- Payment processing
- Document organization
- Customer notification
- Regulatory compliance
- Team collaboration
- Cash register operation
- Customer engagement
- Time management
- Merchandise recovery
Languages
Portuguese
Professional
English
Full Professional
Spanish
Limited
Timeline
Recovery Clerk, Cashier, Stocker, Fitting Room
Marshalls
08.2024 - Current
Cashier, Customer Service, Recovery Team
99 Cents Only
03.2023 - 05.2024
Grocery Bagger, Stocker, Cashier,recovery Team
Grocery Outlet Bargain Market
04.2020 - 12.2021
High School Diploma -
Hanford High School
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