Stephanie Alterio
Plano,TX
Summary
Drawing on over a decade of accomplished sales expertise, including four years dedicated to client success management, I am a results-driven professional renowned for consistently delivering exceptional outcomes as the primary liaison between client and company. I excel in cultivating robust client relationships, consistently achieving measurable milestones, and seamlessly collaborating with cross-functional teams. Eager to secure a challenging role where I can leverage my strategic mindset, adept problem-solving abilities, vendor management skills, and unwavering passion for customer success to foster enduring partnerships and propel business growth to new heights.
Overview
9
9
years of professional experience
Work History
Client Success Manager
OrangePeople
12.2019 - Current
- Build new relationships within the ecosystem of our client to increase headcount and profitability
- Responsible for quality and retention of 55+ consultants
- Plan and execute onsite events for our consultants to drive company culture
- Developed strong relationships with key stakeholders, fostering long-term partnerships and loyalty.
- Served as primary point of contact between clients and company personnel, facilitating effective communication channels.
- Established a reputation for excellence in customer service, resulting in increased client referrals and expansion of business opportunities.
- Reached out to accounts regularly to check on needs, understanding business operations and offer services.
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
- Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
Technical Recruiter
Workbridge Associates
03.2019 - 12.2019
- Worked on a team of recruiters and facilitated companies with challenging technology requirements with the ideal engineers needed to build the companies businesses forward
- Developed relationships with IT professionals who are local to the Dallas area and entirely understand their work experience from a technical understanding
- In Q2, brought in the highest number of internal candidates out of the whole office.
- Enhanced company reputation as an employer of choice through proactive networking at industry events and online forums.
- Collaborated closely with hiring managers to understand technical requirements and align talent acquisition strategies accordingly.
- Conducted thorough candidate screening to ensure optimal fit for both clients and candidates, minimizing turnover rates.
Brand Ambassador/ Intern/ Campus Brand Ambassador (CBA)
Talking Rain
08.2016 - 10.2019
- While interning, assisted with recruiting, interviewing, and training new employees about the occupational guidelines of the company
- Boosted brand awareness by engaging with potential customers and sharing product knowledge.
- As CBA worked independently on planning over 30 different events for different organizations on campus while gaining partnerships
- Traveled and worked with team leads from Talking Rain in different markets such as Austin, Chicago & Miami to help execute events to increase brand recognition.
- Increased consumer engagement with social media content by sharing personal experiences as a brand ambassador intern on various platforms.
- Provided feedback to marketing team regarding campaign effectiveness, contributing to continuous improvement efforts.
- Ensured accurate reporting of daily activities, enabling management to make data-driven decisions about future initiatives.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Guest Relations Coordinator
On The Border - Mexican Grill & Cantina
07.2018 - 01.2019
- Collaborated with departments, customers, management to manage & resolve inquiries via phone, social platforms (Google, Yelp, Facebook, etc.), our contactus form
- Restructured lines of communication, identifying & escalating issues to the right department to ensure timeliness and quality of our customer service
- Answering & documenting all customers’ product & service calls information appropriately per operating procedures.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined communication between departments for improved guest experiences.
- Analyzed reports on guest feedback trends regularly adjusting strategies accordingly for continuous improvements in service delivery.
- Played a crucial role in crisis management situations concerning guest welfare while maintaining professionalism under pressure.
Cocktail Waitress
BJ’s Restaurant and Brewhouse
09.2015 - 01.2019
- Delegated critical closing duties to team members based on their strengths and the task at hand
- Able to consolidate the needs and increase sales by making recommendations upon request in a 150+ seat restaurant
- Built relationships with the guests by skillfully anticipating their requests to ensure an excellent customer experience.
- Boosted customer satisfaction by providing attentive service and promptly addressing any concerns or requests.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Enhanced guest experience with thorough knowledge of cocktail ingredients, preparation methods, and presentation.
Education
Bachelor of Science - Integrative Studies: Communication, Education, and Business -
University of North Texas
Denton, TX05.2017
Skills
- Microsoft
- Detail-Oriented
- Data Collection
- Collaboration
- Critical Thinking
- Interpersonal Skills
- Training & Mentoring
- Organizational skills
- Judgment
- Communication
- Project management
- Customer Retention
- Account Oversight
- Business Operations Knowledge
Timeline
Client Success Manager
OrangePeople
12.2019 - Current
Technical Recruiter
Workbridge Associates
03.2019 - 12.2019
Guest Relations Coordinator
On The Border - Mexican Grill & Cantina
07.2018 - 01.2019
Brand Ambassador/ Intern/ Campus Brand Ambassador (CBA)
Talking Rain
08.2016 - 10.2019
Cocktail Waitress
BJ’s Restaurant and Brewhouse
09.2015 - 01.2019
Bachelor of Science - Integrative Studies: Communication, Education, and Business -
University of North Texas
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