Stephanie Amaro
East Amherst
Summary
Professional hospitality worker with strong background in delivering exceptional dining experiences. Proven ability to work with teams to ensure efficient service and guest satisfaction. Skilled in multitasking, problem-solving, and adapting to changing environments. Known for reliability, strong communication skills, and positive attitude.
Overview
7
7
years of professional experience
Work History
Restaurant Server/Banquet Server
The Buffalo Club
09.2024 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
Event Server/ Event Captain
Manhatta
04.2022 - 07.2024
- Monitored guest feedback and responded to inquiries in a timely manner
- Addressed any issues or complaints from guests in a professional manner
- Duties also include the event financials and daily follow-up email, to include additional feedback.
Server/Bartender/Manager
Del Frisco’s
03.2020 - 04.2022
- Prepared drinks according to standard recipes
- Responded efficiently to guest inquiries and complaints in a professional manner
- Provided excellent customer service to ensure satisfaction.
Server
Strip House Steak House
10.2019 - 02.2020
- Communicated effectively with kitchen staff regarding customer allergies or special requests
- Performed opening and closing duties such as setting up the dining area, restocking supplies
- Ensured that each guest was served courteously, quickly, and efficiently
Server, Bartender, Manager
Pennsylvania 6 NYC
09.2018 - 02.2020
- Stayed informed about daily specials, new menu items, promotions
- Took orders from customers accurately and in a timely manner
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Server
Maialino
05.2018 - 12.2018
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Addressed complaints to kitchen staff and served replacement items
- Provided exceptional service to high volume of daily customers.
Education
Bachelor of Science in Hospitality Administration And Management -
State University of New York College At Buffalo
12.2016
Skills
- Food and beverage operations
- Catering services
- Extensive beverage and food knowledge
- Leading events
- Effective communication with hosts
- Event financials
- Bar setup and preparation
- Multi-tasking and prioritization
Timeline
Restaurant Server/Banquet Server
The Buffalo Club
09.2024 - Current
Event Server/ Event Captain
Manhatta
04.2022 - 07.2024
Server/Bartender/Manager
Del Frisco’s
03.2020 - 04.2022
Server
Strip House Steak House
10.2019 - 02.2020
Server, Bartender, Manager
Pennsylvania 6 NYC
09.2018 - 02.2020
Server
Maialino
05.2018 - 12.2018
Bachelor of Science in Hospitality Administration And Management -
State University of New York College At Buffalo
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