Stephanie Amaro
East Amherst
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Lead server/Banquet Server
The Buffalo Club
Buffalo
09.2024 - Current
- Led staff with setting up and breaking down of events assigning tasks to staff
- Lead server in club restaurant taking care of club president and board members
- Greeted members by name always ensuring a sense of inclusion
- Assisted managers with daily tasks
Event Server/ Event Captain
Manhatta
New York, NY
04.2022 - 07.2024
- Developed strategies for maximizing participation levels at events
- Monitored guest feedback and responded to inquiries in a timely manner
- Addressed any issues or complaints from guests in a professional manner
- Greeted guests upon arrival and provided information about the event activities
- Provided technical support during the event when needed
- Duties also include the event financials and daily follow-up email, to include additional feedback.
Server/Bartender/Manager
Del Frisco’s Steakhouse
New York, NY
03.2020 - 04.2022
- Monitored dining room for cleanliness and proper set-up at all times
- Prepared drinks according to standard recipes
- Responded efficiently to guest inquiries and complaints in a professional manner
- Provided excellent customer service to ensure satisfaction.
Server
Strip House Steak House
New York, NY
10.2019 - 02.2020
- Communicated effectively with kitchen staff regarding customer allergies or special requests
- Performed opening and closing duties such as setting up the dining area, restocking supplies
- Ensured that each guest was served courteously, quickly, and efficiently
- Stayed informed about daily specials, new menu items, promotions.
Server, Bartender, Manager
Pennsylvania 6 NYC
New York, NY
09.2018 - 02.2020
- Stayed informed about daily specials, new menu items, promotions
- Assisted in training new servers
- Took orders from customers accurately and in a timely manner
- Prepared drinks according to standard recipes
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Server
Maialino
New York, NY
05.2018 - 12.2018
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Addressed complaints to kitchen staff and served replacement items
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods
- Provided exceptional service to high volume of daily customers.
Education
Bachelor of Science in Hospitality Administration And Management -
State University of New York College At Buffalo
Buffalo, NYSkills
- Food and beverage operations
- Catering services
- Extensive beverage and food knowledge
- Leading events
- Effective communication with hosts
- Event financials
- Bar setup and preparation
- Multi-tasking and prioritization
Timeline
Lead server/Banquet Server
The Buffalo Club
09.2024 - Current
Event Server/ Event Captain
Manhatta
04.2022 - 07.2024
Server/Bartender/Manager
Del Frisco’s Steakhouse
03.2020 - 04.2022
Server
Strip House Steak House
10.2019 - 02.2020
Server, Bartender, Manager
Pennsylvania 6 NYC
09.2018 - 02.2020
Server
Maialino
05.2018 - 12.2018
Bachelor of Science in Hospitality Administration And Management -
State University of New York College At Buffalo