Stephanie Anderson-Davis
Middlesex,NJ
Summary
Dynamic professional with a strong background in customer service and healthcare, notably at Time Warner Cable and Irvington General Hospital. Proven ability in conflict resolution and critical thinking, enhancing client relations and patient care. Recognized for effectively monitoring compliance and improving safety standards, contributing to a positive environment and successful outcomes.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Time Warner Cable
09.2010 - 01.2013
- Monitored access points to ensure compliance with security protocols and procedures.
- Conducted regular patrols of facility to identify and address potential security risks.
- Developed incident reports detailing breaches or irregularities, ensuring accurate documentation for review.
- Issued access cards to authorized personnel to monitor access points.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Correctional Officer
Essex County Department of Corrections
12.2000 - 03.2010
- Supervised daily sanitation and maintenance activities within correctional facilities to ensure compliance with safety standards.
- Trained and mentored junior staff on effective custodial practices and emergency response procedures.
- Reduced incidents of violence through effective conflict resolution strategies among inmates.
- Contributed to the reduction in recidivism rates by providing guidance on reentry plans and connecting inmates with community resources upon release.
- Enhanced inmate safety by conducting thorough cell searches and confiscating contraband materials.
Licensed Practical Nurse
Irvington General Hospital
01.1998 - 01.2006
- Administered medications and treatments according to established protocols and patient care plans.
- Monitored patient vital signs and reported significant changes to medical staff promptly.
- Educated patients and families on health management, medication usage, and lifestyle modifications.
- Cared for wounds, provided treatments, and assisted with procedures.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Education
High School Diploma -
Frank H Morrell
Irvington, NJ06-1988
Associate of Science - Practical Nursing
Nursing of Essex
Newark, NJ05.1997
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Conflict resolution
- Complaint handling
- Client relations
Affiliations
- Diabetes Association
- New Jersey Congress of Parents and Teachers
Timeline
Customer Service Representative
Time Warner Cable
09.2010 - 01.2013
Correctional Officer
Essex County Department of Corrections
12.2000 - 03.2010
Licensed Practical Nurse
Irvington General Hospital
01.1998 - 01.2006
High School Diploma -
Frank H Morrell
Associate of Science - Practical Nursing
Nursing of Essex
Similar Profiles
Kerry RitchKerry Ritch
Telecommunications Technician at Time Warner Cable / Spectrum CableTelecommunications Technician at Time Warner Cable / Spectrum Cable
Bobby Hargrove JrBobby Hargrove Jr
Cable Technician at Diverse Cable (Time Warner Cable)Cable Technician at Diverse Cable (Time Warner Cable)
Gustavo J. RamosGustavo J. Ramos
Customer Service Representative at Charter Communications, Time Warner CableCustomer Service Representative at Charter Communications, Time Warner Cable
RAKHEE MEHTARAKHEE MEHTA
IT PROJECT MANAGER - WMS (MA AND BLUE YONDER) at DHL Supply ChainIT PROJECT MANAGER - WMS (MA AND BLUE YONDER) at DHL Supply Chain
Jessica ForteJessica Forte
Assistant Softball Coach at Pride SoftballAssistant Softball Coach at Pride Softball