Stephanie Arellano
Channelview,Tx
Overview
27
27
years of professional experience
Work History
Dispatcher
VA TRUCKING
Houston, Texas
08.1999 - 01.2001
- Scheduled and dispatched workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.
- Arrange for necessary repairs in order to restore service and schedules.
- Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones or two-way radios.
- Confer with customers or supervising personnel in orders to address questions, problems, and request for service or equipment.
- Prepare daily work and run schedules.
- Receive or prepare work orders.
Receptionist
Laura’s Hair Design
Houston, Texas
09.2002 - 08.2005
- Welcomed visitors by greeting them, in person or on the telephone; answering or referring inquiries.
- Maintained safe and clean reception area by complying with procedures, rules, and regulations.
- Maintained continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
- Contributed to team effort by accomplishing related results as needed.
- Performed basic bookkeeping, filing, and clerical duties.
- Took and relayed messages.
- Updated appointment calendars.
- Scheduled follow-up appointments.
- Coordinated office activities.
- Handled phone calls from people calling in sick.
- Gathered personal and insurance information.
- Handed out employee applications.
- Arranged appointments.
- Cashed out people when necessary.
Substitute Teacher
Channelview ISD
Channelview, Texas
08.2008 - 01.2009
- Reported to school office at beginning of school day to pick up required materials/schedule of classes and at the end of the school day to return materials.
- Follows sign out procedures as prescribed by the principal.
- Carried out a program of study prescribed in the lesson plans left by the classroom teacher.
- Created a classroom environment that is conducive to learning and appropriate to the maturity and interests of the students.
- Guided the learning process toward the achievement of curriculum goals and objectives as indicated in the lesson plans for the lessons, units, or projects assigned.
- Employed instructional methods and materials that are most appropriate for meeting lesson objectives.
- Maintained a neat and orderly classroom. Straightens chairs, tables, clears chalkboard, etc.
- Took attendance in accordance with school procedures.
- Indicated to students at beginning of class the basic expectations for behavior in the class in accordance with school and Channelview Schools policies.
- Insured that the students are never left unattended in the classroom.
- May perform duties usually required of absent teacher such as lunchroom duty, hall monitoring, etc.
- Knew emergency evacuation routes for the classrooms assigned.
- Knew procedures for referring students who are disciplinary problems.
- Knew school procedures and regulations.
- Performed other related duties as directed by principal.
Teacher Assistant
Crosby Christian Academy
Crosby, Texas
08.2009 - 09.2009
- Upheld and enforce school rules, administrative regulations and state and local board policy.
- Assist the teacher in preparing instructional materials and classroom displays.
- Worked with individual students or small groups to conduct instructional exercises assigned by the teacher.
- Assisted with the administration and scoring of work assignments.
- Assisted in supervising students throughout the school day, both inside and outside the classroom.
- Kept the teacher informed of any special needs or problems of individual students.
- Assisted in maintaining a neat and orderly classroom.
- Assisted in inventory, care and maintenance of equipment.
- Assisted the teacher in keeping administrative records and preparing required reports.
- Participated in staff development training programs, faculty meetings and special events.
- Provided orientation and assistance to substitute teachers.
Property Manager
VA Mobile Homes
Channelview, Texas
08.2011 - 08.2016
- Demonstrate ability to understand financial goals, operate asset in owners’ best interest in accordance with Policies & Procedures Manual.
- Maintain accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.).
- Prepare annual budgets and income projections in a timely and accurate manner.
- Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner.
- Generate necessary legal action, documents and process in accordance with State and Company guidelines.
- Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
- Ensure that A/P invoices are submitted to the corporate office for payment, handle petty cash and all funds.
- Ensure property is rented to fullest capacity.
- Utilize marketing strategies to secure prospective residents.
- Confirm that leasing staff techniques are effective in obtaining closing.
- Confirm that leasing staff gather information about market competition in the area and file.
- Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others.
- Represent the company in a professional manner at all the times.
- Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.
- Confirm all leases and corresponding paperwork are completed and input to software System accurately and on a timely basis.
- Ensure current resident files are properly maintained.
- Ensure all administrative paperwork is accurate, complete and submitted on a timely basis.
- Lead emergency team for community.
- Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).
- Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management.
- Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.).
- Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).
- Consistently implement policies of the community.
- Consistently use successful techniques and company directives to screen, hire, orient and train new personnel.
- Ensure efficiency of staff through ongoing training, instruction, counseling and leadership.
- Plan weekly/daily office staff schedules and assignments.
- Coordinate maintenance schedule and assignments with Maintenance Supervisor.
- Administer action plans consistently, and on a timely basis with performance problems.
- Document appropriately, communicate situation supervisor, Human Resources Director, and terminate properly when necessary.
- Provide support to staff to encourage teamwork and lead as an example in creating a harmonious environment.
- Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.).
- Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours.
- Assure quality and quantity of market ready apartments.
- Ensure that models and market ready apartments are walked daily and communicate any service-related needs to maintenance.
- Ensure that all service requests are recorded and communicated appropriately to maintenance.
Inclusion Aide
Hamblen Elementary
Channelview, Texas
08.2014 - 07.2021
- Model core organizational beliefs and values; perform duties in an effective and efficient manner for the purpose of supporting and contributing to high student achievement.
- Assist teacher in preparing instructional materials and classroom displays.
- Assist with administration and scoring of objective testing instruments or work assignments.
- Help maintain a neat, clean and orderly classroom.
- Assist with inventory, care, and maintenance of equipment.
- Assist teacher in keeping administrative records and preparing required reports.
- Provide orientation and assistance to substitute teachers.
- Conduct instructional tasks assigned by the teacher; work with individual students or small groups.
- Help supervise students throughout the school day, inside and outside classroom, according to duties assigned.
- Help manage the behavior of assigned students as needed and according to district policy.
- Assume responsibility for learning and adapting to each student’s special medical, physical, communicative, and emotional needs.
- Inform teacher of special needs or problems of individual students.
- Regularly assist students with physical disabilities according to their needs, including transferring to and from wheelchairs, lifting, or positioning.
- Regularly assist students with physical needs and personal care, including feeding, bathroom needs, and personal hygiene according to their needs.
- Assist with monitoring and maintenance of medical devices that are needed to maintain the health and safety of students, if applicable.
- Attend and participate in faculty meetings and special events and serve on staff committees as required.
- Utilize effective communication skills; ensure that all interactions with students, district personnel, and parents are supportive, courteous, and respectful.
- Maintain confidentiality.
- Comply with all policies, operating procedures, legal requirements, and verbal and written directives.
- Participate in staff development training programs to improve job performance.
- Comply with the Professional Code of Ethics and Standard Practices for Texas Educators.
- Perform other related duties as assigned.
Tax Associate
H&R Block
Houston, Texas
01.2022 - Current
- Conducting tax interviews with clients in person and through virtual tools (video, phone, chat, email).
- Preparing complete and accurate individual tax returns for clients.
- Reviewing client documents to identify opportunities for credits and deductions.
- Contacting clients to get missing information or finalize returns.
- Providing IRS support and guidance when needed.
- Collaborating with teammates to meet office goals and maintain high service standards.
- Maintaining confidentiality and professionalism in all client interactions.
Field Technology Support Agent
H&R Block
Houston, Texas
01.2024 - 04.2024
- Provide technical support for PCs, peripherals, network systems, and software issues through phone, chat, and remote access.
- Coordinate the setup and shutdown of hardware and software for field offices, ensuring equipment functions correctly.
- Maintain, troubleshoot, and support systems in company-owned offices.
- Assist with support for Franchise (FR) offices as needed via phone and chat.
- Communicate with lead technicians and support teams about issues and resolution status.
- Document technical problems and solutions in the ticketing system.
- Follow established processes to handle inquiries, troubleshoot issues, and escalate when necessary.
- Maintain technical knowledge of supported products and systems.
- Participate in special projects or tasks as assigned.
DIY Customer Support Agent
H&R Block
Houston, Texas
01.2025 - 04.2025
- Provide friendly, efficient support to customers through email, chat, or help desk systems.
- Guide customers to DIY resources such as FAQs, knowledge bases, video tutorials, and product documentation.
- Diagnose customer questions or issues and recommend the most helpful self-service solution.
- Create, update, and improve self-help content (guides, step-by-step instructions, templates).
- Maintain a strong understanding of products and services to accurately support DIY troubleshooting.
- Track and document common customer questions and trends to improve support resources.
- Collaborate with product, content, and support teams to refine help materials and reduce support escalations.
- Monitor and respond to customer feedback regarding clarity and usefulness of DIY tools.
- Use support software (ticketing systems, CRM platforms) to log interactions and follow.
- Maintain professionalism and empathy while communicating with diverse customers.
Timeline
DIY Customer Support Agent
H&R Block
01.2025 - 04.2025
Field Technology Support Agent
H&R Block
01.2024 - 04.2024
Tax Associate
H&R Block
01.2022 - Current
Inclusion Aide
Hamblen Elementary
08.2014 - 07.2021
Property Manager
VA Mobile Homes
08.2011 - 08.2016
Teacher Assistant
Crosby Christian Academy
08.2009 - 09.2009
Substitute Teacher
Channelview ISD
08.2008 - 01.2009
Receptionist
Laura’s Hair Design
09.2002 - 08.2005
Dispatcher
VA TRUCKING
08.1999 - 01.2001