Stephanie Armstrong
Riverdale,GA
Summary
Dynamic and dedicated Cosmetologist with a proven track record at a self-employed salon, excelling in client retention through exceptional service and active listening. Skilled in time management and safety awareness, I foster long-term relationships while ensuring a hygienic environment, contributing to a positive salon reputation and client satisfaction.
Overview
26
26
years of professional experience
Work History
Cosmetologist
Self-employeed
07.1999 - Current
- Implemented effective sanitation practices to maintain a safe working environment.
- Cultivated long-term client relationships through exceptional service delivery and follow-up care.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
Education
High School Diploma -
Southwest Dekalb
Decatur, GAAssociate of Applied Science - Cosmetology
Dudley Cosmetology University
Kernersville, NCSkills
- Social skills
- Friendly communication
- Active listening
- Problem Solving & Conflict Resolution
- Microsoft Office / Word / Docs
- Excel / Sheets
- Time Management / Multitasking
- Safety Awareness / Cleanliness Standards
Timeline
Cosmetologist
Self-employeed
07.1999 - Current
High School Diploma -
Southwest Dekalb
Associate of Applied Science - Cosmetology
Dudley Cosmetology University