Stephanie Ascencio
San Francisco,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Royal Automotive Group
07.2022 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Attended telephone skills and program information training sessions to boost aptitude.
Sales Associate
Galls Uniforms
05.2019 - 05.2022
- Addressed each customer's needs and wants to recommend suitable product options.
- Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
- In charge for Ballistic vest fitting for San Francisco police department.
- In charge for uniform fitting/ inputting order of incoming and current officers.
Sales Associate
Pier 1 Imports
11.2017 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Criminal Justice
City College of San Francisco
San Francisco, CA05.2025
High School Diploma -
City of Arts And Technology High School
San Francisco06.2017
Skills
- Product Upselling
- Data Entry
- Payment Processing
- Customer Service
- Communicating With Clients
- Problem-Solving Skills
- Product Knowledge
Timeline
Call Center Representative
Royal Automotive Group
07.2022 - Current
Sales Associate
Galls Uniforms
05.2019 - 05.2022
Sales Associate
Pier 1 Imports
11.2017 - 01.2019
No Degree - Criminal Justice
City College of San Francisco
High School Diploma -
City of Arts And Technology High School
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