Stephanie A. Smith
Mason,OH
Summary
Dynamic professional with a proven track record at Anthem, Inc., specializing in change management and learning experience design and workflow creation. Expert in Articulate 360 and strategy development, I excel in transforming complex workflow and learning gaps into engaging eLearning solutions, significantly enhancing learning outcomes and operational efficiency.
Overview
17
17
years of professional experience
Work History
Business Change Advisor
Elevance Health
Mason, OH
07.2024 - 12.2024
- Build and support the company's change network.
- Communicate information from a variety of sources through newsletters, dashboards, and presentations.
- Create eLearning, procedures, policies, and gamification based on claims audit data.
- Analyze claims audit errors to determine the root cause analysis.
Learning Experience Designer II
Anthem, Inc.
Mason, OH
06.2015 - 07.2024
- Work closely with stakeholders to validate the effectiveness and applicability of learning solutions in achieving desired business results
- Create comprehensive training materials, encompassing syllabi, assessments, learner guides, simulations, protocols, procedures, policies, and QuickStep tools (html)
- Engage seamlessly with peers in the Learning and Development department and business units alike, ensuring a pleasant and impactful learning experience
- Uphold and advocate for established learning standards
- Facilitate Content WalkThrough sessions, meetings, and orientation for new hires/contractors in content development
- Actively contribute to various project teams and informal learning activities, leading efforts of various scales in areas like Migrations, Salesforce, Solution Central, Grievance and Appeals, Genesys Cloud, and Digital Technologies
Senior Documentation Analyst
Elevance Health
Mason, OH
06.2010 - 06.2015
- Develop key enterprise documents, including Quick Reference Guides, Standard Operating Procedures, Announcements, and Policies
- Analyze, compile, and verify data on system flows, coding, testing issues, and processing challenges
- Propose process adjustments, liaising with subject matter experts (SMEs) and management to secure approval before implementation
- Regularly update system flows and end-user documentation based on research and system modifications
- Assist in overseeing the Knowledge Library intranet site through carefully editing and publishing documents
- Support the Hiring Manager in interviewing, screening, and onboarding for new contractors and associates
- Exhibit a strong commitment towards Associate development and continuous improvement, demonstrated through leadership in a Learning Consultant committee, the DA certification program, and membership in the Content Development Quality Review Committee from 2012-2015
- Active member of the Standards and Governance Council since its inception in 2012 and have contributed to the creation of new SharePoint and KL sites and in establishing the S&G business model for policy development, ratification, implementation, and communication
Technical Writer Contractor
Elevance Health
Mason, OH
07.2009 - 06.2010
- Organize, edit, and rewrite existing procedures for Knowledge Library
- Create Quick Reference Guides, Standard Operating Procedures, Announcements and Policies
- Upload, Archive, and Categorize documentation on Knowledge Library using metadata tags and keywords to aid in search functionality
Claims Processor (Health and Dental)
Elevance Health
Mason, OH
01.2008 - 01.2009
- Process, analyze, and resolve all pending medical, hospital, and dental claims for Group/ITS BlueCard
- Process, analyze, and resolve all pending medical, hospital, and dental claims for Large Group local claims for Central states
- Complete intakes, request refunds, and correct errors
- Utilized Facets, Ultera, OH Mainframe, Lotus Notes, Blue Squared
Education
Bachelor of Arts - Journalism/English
University of Cincinnati
Cincinnati, OH12.2007
Associates of Arts - Social Work
University of Cincinnati
Batavia, OH06.2005
Skills
- Articulate 360 suite, including Storyline, Rise, Quizmaker, Review 360
- LMS Course Creator in Workday
- SnagIt
- Camtasia
- Assima Train
- FS Pro/Information mapping
- Project management
- Microsoft Office suite, including Word, Excel, PowerPoint
- Editing
- Strategy development
- Problem-solving
- Detail-oriented
- Change management
- Project management
Timeline
Business Change Advisor
Elevance Health
07.2024 - 12.2024
Learning Experience Designer II
Anthem, Inc.
06.2015 - 07.2024
Senior Documentation Analyst
Elevance Health
06.2010 - 06.2015
Technical Writer Contractor
Elevance Health
07.2009 - 06.2010
Claims Processor (Health and Dental)
Elevance Health
01.2008 - 01.2009
Bachelor of Arts - Journalism/English
University of Cincinnati
Associates of Arts - Social Work
University of Cincinnati
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