STEPHANIE ATENCIO HERNANDEZ

• Created a positive impression by welcoming regular, new, and potential customers, fostering a welcoming shopping environment.
• Responded to customer inquiries regarding sizes, accessories, and product care.
• Assisted customers in locating products and checked merchandise availability at other locations using the store system.
• Accurately processed point-of-sale transactions, handing change, payment cards, and receipts to customers.
  Minimized customer wait times during peak hours while maintaining high satisfaction levels.
• Rotated stock and restocked shelves to ensure product availability and maintain the store's visual appeal.
• Collaborated with the team to design attractive displays and implement visual merchandising strategies.
• Organized racks and shelves to maintain the store's visual appeal, capture customer interest, and promote specific merchandise.
• Handled returns, exchanges, and refunds in accordance with store policies.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Manager: Luis Figueroa

Phone: (407) 758-3980

• Payment Processing: Receive and process cash, credit/debit cards, and other payment methods; provide receipts and correct change.
• Customer Service: Greet diners, answer questions about the menu and promotions, be courteous, and resolve issues efficiently.
• System Operation: Use the point-of-sale (POS) system to take orders (if applicable) and generate invoices/order slips, ensuring accuracy.
• Cashier Operations: Open and close the cash register, balance the cash at the end of the shift, and reconcile transactions.
• Menu Knowledge: Thoroughly understand the menu, prices, and specials to advise customers.
• Collaboration and Cleanliness: Work with kitchen and service staff, keep the cashier area and, occasionally, the dining room clean and organized.
• Manager: Guido Urdaneta.
• Phone: (407) 984-0472.

• Customer service at various food and drink stations.
• Entertainment for children's and adult parties with play areas and music.
• Food and beverage sales at public parties.
• Furniture, tables, chairs, decorations, tablecloths, stages, balloons, and more.
• Manager: Pilar Acosta.
• Phone: (786) 302-6178.

• I manage a pop-up shop and sell my baked goods.
• I am developing business skills, including marketing and customer service.
• I developed and implemented strategic business plans to drive growth and market presence.
• I cultivated relationships with customers and stakeholders to enhance customer satisfaction and loyalty.

• Sports event volunteer, Michigan Avenue Elementary.
• Assisted in organizing and conducting a sports event for children.
• Gained experience in event planning and management.
• Worked effectively in fast-paced environments.
• Ability to work both independently and as part of a team.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, kindness, and a willingness to help wherever needed.

• Supported teachers with instructional tasks for 2 years.
• Gained experience in classroom management and student support.
• Saint Cloud High School.

• Assisted with team events and activities for a year.
• Developed teamwork and communication skills.
• Saint Cloud High School.

Currently registered to begin studies in Valencia College Osceola Campus.