Celia M. Silva-Hartman
Naples,FL
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
9
9
years of professional experience
Work History
Sales Associate
Saks Global
Naples, FL
10.2025 - Current
- Delivered exceptional customer service to enhance shopping experiences and foster brand loyalty.
- Developed product knowledge to effectively assist customers with inquiries and recommendations.
- Managed inventory levels, ensuring timely restocking of merchandise on the sales floor.
- Collaborated with team members to execute promotional displays and improve visual merchandising.
- Implemented visual merchandising strategies to enhance store presentation and drive sales.
- Collaborated with team members to achieve monthly sales targets through effective communication and teamwork.
- Developed strong customer relationships through personalized service and product recommendations.
- Utilized inventory management systems to track stock levels and optimize replenishment processes.
Owner/Sales
Celia Silva’s Productions LLC.
Orlando, FL
04.2019 - Current
- Online sales for retail & travel
- Online travel sales
- Independent contract for travel agency
- Analyzed market trends to inform strategic decisions, positioning company services competitively within the industry.
Reservations
JetBlue Airways
Orlando, FL
08.2021 - 04.2024
- Assistant with reservations
- Mosaic team reservations desk
- Developed strategic partnerships with key travel agencies and tour operators, resulting in increased reservations.
- Managed reservations accurately to optimize room occupancy and revenue generation.
- Streamlined reservations process for increased guest satisfaction and return visits.
- Managed VIP reservations, ensuring personalized experiences and seamless coordination of services.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Managed reservations efficiently, accommodating special requests whenever possible for enhanced guest satisfaction.
- Provided exceptional phone support by addressing inquiries, taking reservations, and handling any issues that arise.
- Reduced errors in bookings by implementing thorough quality control measures for all confirmed reservations.
Travel Agent
KHM Travel Group
Orlando, FL
01.2017 - 08.2021
- Assistant to help plan vacations
- Booking travel service for clients
- Online Cruises sales
- Managed complex travel arrangements, including flights, transfers, and lodging for diverse clientele.
- Developed customized travel itineraries based on client preferences and budget constraints.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
Sale Retail
Daniela Ortiz
Orlando , Florida
01.2019 - 01.2019
- Part-time sales help at Waldorf Astoria Orlando
- Event planning for designer handbags
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
AA degree - Business
01.2019
High School Degree - undefined
01.2013
Skills
- Skills: Assisted in planning events for Galas with Kids Beating Cancer
- Events: Kids Beating Cancer booths events & car show events
- Languages: Fluent in Portuguese, Spanish, English
Timeline
Sales Associate - Saks Global
10.2025 - Current
Reservations - JetBlue Airways
08.2021 - 04.2024
Owner/Sales - Celia Silva’s Productions LLC.
04.2019 - Current
Sale Retail - Daniela Ortiz
01.2019 - 01.2019
Travel Agent - KHM Travel Group
01.2017 - 08.2021
Westside Tech - High School Degree,
Valencia College - AA degree, Business