Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephanie Avila

Bay Shore

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

1
1
year of professional experience

Work History

Deli Associate

Captree Deli
06.2024 - 03.2025
  • Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
  • Contributed to positive customer experiences by promptly addressing concerns and providing knowledgeable product recommendations.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Provided support during busy periods by quickly stepping into different roles within the deli department as needed.
  • Listened carefully to customer instructions and prepared orders according to those preferences.

Sales Associate

Journeys Kidz
09.2023 - 08.2024
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

No Degree - Marketing

Pace University
New York, NY
05-2028

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Computer proficiency

Languages

Spanish
Native or Bilingual

Timeline

Deli Associate

Captree Deli
06.2024 - 03.2025

Sales Associate

Journeys Kidz
09.2023 - 08.2024

No Degree - Marketing

Pace University

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Stephanie Avila