Stephanie Ayala Maldonado
Philadelphia
Summary
Knowledgeable customer service rep with extensive experience. Known as a team player with a friendly demeanor and proven ability to develop positive rapport with clients. Maintain ongoing customer satisfaction that contributes to overall company success. Highly articulate, with a results-oriented approach that addresses client inquiries and issues while maintaining strong partnerships. Collaborate well with the customer service team while also engaging independent decision-making skills.
Overview
10
10
years of professional experience
Work History
Home Health Aide
Aurora Home Care Inc
06.2024 - 11.2025
- Assisted clients with daily living activities, ensuring comfort and safety.
- Maintained accurate records of client care and progress for effective communication.
- Collaborated with family members to develop personalized care plans.
- Attended with basic teachings concerning physical activities, and hearing. (the patient was non-verbal)
- Provided emotional support and companionship to enhance client well-being.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Warehouse Packer
Jako Enterprises
7601 State Rd
03.2022 - 04.2024
- Operated packaging machinery to efficiently prepare products for shipment.
- Inspected incoming materials for quality and compliance with specifications.
- Coordinated inventory management, ensuring accurate stock levels and timely restocking.
- Trained new team members on packing procedures and safety protocols.
- Assisted in conducting regular audits of inventory for accuracy and discrepancies.
Home Health Caregiver
Fidelity Health Care
83 Bustleton Pike
04.2018 - 12.2020
- Provided personalized care to clients, ensuring comfort and safety in daily activities.
- Assisted with medication management, promoting adherence to prescribed treatment plans.
- Developed and maintained strong relationships with clients and families, fostering trust and communication.
- Implemented individualized care plans, adapting approaches based on client needs and preferences.
- Enhanced quality of life for clients through engaging social interaction and physical activities.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Groom/Horse Caretaker
Parx Casino & Racetrack
2999 Street Rd
11.2015 - 02.2017
- Supervised daily feeding and care routines for over 30 racehorses, ensuring optimal health and performance.
- Monitored equine behavior and health, promptly identifying issues to prevent escalation of injuries or illnesses.
- Led facility maintenance initiatives, improving cleanliness standards in stables and paddocks to enhance overall horse welfare.
- Ensured safety of horses by maintaining clean and secure stables at all times.
- Developed strong bonds with horses through consistent care and attention, fostering trust between caretaker and animal.
Education
High School Diploma -
CASIANO CEPEDA SUPERIOR
RIO GRANDE, PUERTO RICOSkills
- ACTIVE LISTENING
- COMMUNICATION SKILLS
- INTERPERSONAL SKILLS
- LEADERSHIP
- BILINGUAL
Languages
English
Spanish
Timeline
Home Health Aide
Aurora Home Care Inc
06.2024 - 11.2025
Warehouse Packer
Jako Enterprises
03.2022 - 04.2024
Home Health Caregiver
Fidelity Health Care
04.2018 - 12.2020
Groom/Horse Caretaker
Parx Casino & Racetrack
11.2015 - 02.2017
High School Diploma -
CASIANO CEPEDA SUPERIOR