Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Stephanie Baker

Phoenix,Arizona

Summary

Compliance Manager focused on minimizing company liability by keeping all records, processes and training in full compliance with established standards and legal requirements. Quality-driven and hardworking with proven skills in spotting issues, developing resolutions and implementing corrective actions.

Overview

6
6
years of professional experience

Work History

Program Compliance Director

GradGuard
10.2021 - Current
  • Perform quality assurance checks on current school programs before they go live on the website.
  • Be the final step of approving compliance language on all marketing, website and external content.
  • Manage relationships with multi-million dollar companies on a compliance level.
  • Test new tech builds during the QA process.
  • Build out, manage, and mentor a team of program compliance specialists.
  • Enhanced management of securities and insurance licensing database via strategic management of vendor relations.
  • Raised operational quality with development, implementation and management of robust internal controls.
  • Oversaw internal and external registration as well as training audits.
  • Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
  • Verified consistency in quality planning, quality control, quality insurance and quality improvement.
  • Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls.

Project Manager and QA Coordinator

GradGuard
10.2020 - 10.2021
  • Provided testing and quality assurance checks on new and updated in-house built technology.
  • Identified plans and resources required to meet project goals and objectives.
  • Managed projects from procurement to commission.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Drove team success through shared vision and recognition of quality performance.
  • Maintained open communication by presenting regular updates on project status to stakeholders.

Head of Agency Operations

GradGuard
04.2018 - 10.2020
  • Implemented new customer service systems such as Zendesk.
  • Interviewed, hired and onboarded new members of the agency team.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Adoptions Counselor

IndyHumane
01.2017 - 03.2018
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet the needs of the family and animal they wanted to adopt.
  • Documented data and completed accurate updates to case records.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.

Education

Bachelor of Arts - English

Ball State University
05.2015

Skills

  • Slack
  • Zendesk
  • Jira
  • Notion
  • MS Office
  • Dependable and Responsible
  • Maintenance and Repair
  • Critical Thinking
  • Google Workspace
  • Problem-Solving
  • Attention to Detail
  • Multitasking Abilities
  • Good Telephone Etiquette
  • Active Listening
  • Decision-Making
  • Excellent Communication
  • Interpersonal Communication
  • Written Communication
  • Organization and Time Management
  • Stripe
  • Basic HTML and CSS
  • Training and Development

Additional Information

  • LICENSES , Insurance License: Property and Casualty

Timeline

Program Compliance Director

GradGuard
10.2021 - Current

Project Manager and QA Coordinator

GradGuard
10.2020 - 10.2021

Head of Agency Operations

GradGuard
04.2018 - 10.2020

Adoptions Counselor

IndyHumane
01.2017 - 03.2018

Bachelor of Arts - English

Ball State University

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Stephanie Baker