STEPHANIE BARAJAS
Fontana
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Account Manager
Hr Direct Services
Fontana, CA
10.2023 - Current
- Developed and maintained strong client relationships, enhancing satisfaction and retention rates.
- Coordinated project timelines and deliverables, ensuring alignment with client expectations.
- Analyzed client needs to recommend tailored solutions, driving account growth and profitability.
- Led cross-functional teams to implement strategic initiatives that improved service delivery efficiency.
- Mentored junior staff on best practices in account management, fostering professional development.
- Streamlined communication processes between clients and internal teams, reducing response times significantly.
- Conducted regular performance reviews of accounts, identifying areas for improvement and opportunities for upselling.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Onsite Supervisor / Recruiter
Priority Workforce
Fontana
08.2022 - 10.2023
- Assisted associates with their onboarding process and provided guidance throughout their employment
- Managed schedules for a team of associates, ensuring coverage for all shifts
- Handled payroll processing for the team, accurately calculating and distributing wages
- Worked as an onsite supervisor, overseeing the operations and performance of the team
- Collaborated with the Elite Forces Staffing management to ensure smooth functioning of the staffing process.
- Sourced and screened potential candidates for open positions.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Conducted in-depth interviews with top candidates to assess skills and fit.
- Developed job descriptions and postings to attract qualified applicants.
- Processed payroll information including salary, deductions, bonuses and vacation time for over 500 employees.
- Maintained accurate records of employee attendance, leave balances and tax information.
- Developed and implemented policies related to payroll processing procedures.
- Conducted audits to ensure accuracy of payroll data.
Manager
McDonald's
Rancho Cucamonga, CA
04.2021 - 07.2023
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Cross-trained existing employees to maximize team agility and performance
- Onboarded new employees with training and new hire documentation.
Account Manager, Inside Sales, CSR
Ontario, CA
02.2020 - 12.2020
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Educated clients on new products or services to increase customer engagement with brand
- Facilitated client satisfaction and renewed customer relations to drive growth
- Developed and implemented strategies to increase client retention.
Education
Business Administration -
DeVry University
Villa Park, IL12-2025
Skills
- Team Leadership
- Digital Content Development
- Business Development
- Online Marketing
- Business Planning
- Advertising
- Cash Handling Expertise
- Online Presence Monitoring
- Scheduling Coordination
- Site Inspection
- Multitasking
- Team Collaboration
- Relationship Building
- Business Analysis
Timeline
Account Manager
Hr Direct Services
10.2023 - Current
Onsite Supervisor / Recruiter
Priority Workforce
08.2022 - 10.2023
Manager
McDonald's
04.2021 - 07.2023
Account Manager, Inside Sales, CSR
02.2020 - 12.2020
Business Administration -
DeVry University