STEPHANIE BARBA
Summary
Operations professional with 5+ years of experience spanning retail management, logistics, and customer operations. Proven ability to support high-volume, fast-paced environments through effective team leadership, process execution, issue resolution, record accuracy, and cross-functional communication
Overview
18
18
years of professional experience
Work History
Mail Distribution Operations Specialist
United States Postal Service
02.2023 - Current
- Execute daily logistics and delivery operations in a high-volume, time-sensitive environment while maintaining accuracy and service standards.
- Coordinate closely with third-party carriers to manage daily shipment pickups, deliveries, schedules, and operational requirements.
- Communicate with carrier partners regarding shipment status, delays, exceptions, and delivery updates to ensure timely resolution.
- Organize, sort, and prepare large volumes of mail and packages according to established processes, routes, and delivery schedules.
- Tracked accountable mail and packages, maintaining accurate documentation and adherence to USPS procedures.
- Identified delivery issues, addressed discrepancies, and coordinated with supervisors and team members for timely resolution.
- Managed changing workloads, route assignments, and operational priorities, consistently meeting daily deadlines.
- Communicate with customers, and supervisors regarding service issues, operational changes, and delivery concerns.
Billing Coordinator
Deluxe Media
10.2022 - 09.2023
- Managed high-volume billing processes, ensuring accuracy and compliance with deadlines in reviewing and processing invoices.
- Reconciled billing discrepancies and researched variances to align with client agreements and financial records.
- Maintained organized and accurate billing documentation using FileMaker and SAP.
- Collaborated cross-functionally with customer service and internal teams to investigate issues and implement timely resolutions.
- Compiled, reviewed, and verified large volumes of data to support audits and operational reporting.
- Responded to client inquiries, coordinating timely resolutions for billing and account-related issues.
Relationship Manager
Bank of America
08.2015 - 08.2018
- Built and maintained client relationships, contributing to growth of the client base.
- Delivered comprehensive financial advisory services, promoting bank products and services to enhance client value.
- Consistently meet and exceed monthly sales targets for bank products and services.
- Conducted financial reviews and proactively recommend adjustments to client financial strategies.
- Collaborated with financial specialists to strengthen customer relationships.
- Provided excellent customer service by addressing client inquiries and resolving issues promptly.
Customer Service Representative
General Dynamic
08.2014 - 04.2015
- Delivered first-tier support on inbound calls and private chat inquiries, ensuring timely and effective resolutions.
- Employed active listening skills to identify members' needs and customize solutions accordingly.
- Leveraged strong knowledge of company policies to offer accurate and relevant information to callers.
- Utilized CRM software to document customer interactions and track care resolutions.
Assistant Operations Manager
Skechers
10.2012 - 04.2014
- Oversaw daily operations of high-volume retail location, managing a team of 20+ employees throughout the employee lifecycle to ensure smooth functioning.
- Serve as a point of contact between field teams, District Managers, shipping carriers, and internal operations teams to ensure clear communication and timely resolution.
- Coordinated staffing, prioritized daily tasks, facilitated team communication, and executed operations to enhance store performance.
- Managed customer escalations and operational issues while maintaining a 95% customer satisfaction level.
- Trained and developed employees and new hires on company procedures and customer service standards, ensuring alignment with sales expectations.
- Supported implementation of visual merchandising strategies that contributed to increased sales and improved store presentation.
- Partnered with store leadership to maintain compliance with company standards and operational procedures.
Assistant Operations Manager
Finish Line
03.2009 - 11.2012
- Ensured smooth daily operations of high-traffic retail location, adhering to company policies, procedures, and operational standards.
- Supervised and supported team members while coordinating daily priorities, staffing needs, and store execution.
- Led daily team meetings to communicate product knowledge, operational expectations, sales goals, and performance priorities.
- Assisted Store Manager with daily operations, providing employee support, resolving customer escalations, and managing administrative tasks.
- Analyzed and prepared store reports to aid bookkeeping, track performance, and inform operational decisions.
- Coordinate with UPS and other shipping partners to monitor shipments, track delivery updates, and resolve delays or exceptions
Education
Associate of Arts - Business Administration and Management
Los Angeles Valley College
Skills
- Software: Microsoft Suite, SAP, File Maker, Interact, SFERA, Salesforce, Slack, FreshDesk
Timeline
Mail Distribution Operations Specialist
United States Postal Service
02.2023 - Current
Billing Coordinator
Deluxe Media
10.2022 - 09.2023
Relationship Manager
Bank of America
08.2015 - 08.2018
Customer Service Representative
General Dynamic
08.2014 - 04.2015
Assistant Operations Manager
Skechers
10.2012 - 04.2014
Assistant Operations Manager
Finish Line
03.2009 - 11.2012
Associate of Arts - Business Administration and Management
Los Angeles Valley College