Summary
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Stephanie Bartram

Charleston,WV

Summary

Adaptable and proactive IT professional with a growing foundation in technical support, endpoint security, and identity and access management. Known for a kind, collaborative attitude and a coaching-oriented leadership style that builds trust and fosters team growth. Quick to learn complex systems and tools, including Microsoft Intune, Azure AD (Entra ID), and PowerShell. Committed to solving problems thoughtfully, improving team workflows, and supporting secure, efficient IT environments.

Work History

IT Business Partner

American Benefit Corporation
05.2024 - 05.2025
  • Aligned cybersecurity initiatives with business objectives to ensure secure, compliant operations.
  • Led development and implementation of cybersecurity policies, risk assessments, and incident response plans.
  • Evaluated IT solutions, managed vendor risk, and supported audit readiness for SOC 2 and HIPAA.
  • Delivered insightful data-driven recommendations that informed key decision-making processes within the organization.
  • Navigated complex legal and regulatory challenges to ensure compliance across all business operations.
  • Prepared and presented reports on status of projects and initiatives.

Inside Sales Manager (Microsoft Contract)

N3, LLC (now Accenture)
07.2021 - 03.2022
  • Managed a distributed team of 11 Sales Development Representatives serving Microsoft Azure customers across the U.S. and Latin America.
  • Evaluated and optimized sales scripts to maintain relevance in response to market changes, resulting in a higher conversion rate.
  • Conducted business reviews, supported onboarding, and developed customer success strategies.
  • Identified upsell opportunities through data analysis and proactive engagement.

Customer Success Manager (Microsoft Contract)

N3, LLC (now Accenture)
05.2019 - 07.2021
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
  • Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
  • Coordinated with internal teams to provide prompt support and address client needs efficiently.

Education

Master of Science - Cybersecurity

Marshall University
Huntington, WV
05-2025

Master of Arts - Organizational Leadership

Marshall University
Huntington, WV
08-2020

Bachelor of Arts - Political Science

Marshall University
Huntington, WV
12-2011

Skills

  • Windows (10 and 11 support), macOS, and Linux
  • Microsoft 365 and Google Workspace (Docs, Outlook, Teams, Excel)
  • VPN configuration and troubleshooting for remote access
  • Identity and Access Management (IAM) with Microsoft Entra ID (Azure AD)
  • Group Policy Objects (GPOs) for system policy enforcement
  • Endpoint and system security using BitLocker and Microsoft Defender
  • Software deployment and compliance monitoring using Microsoft Intune
  • Ticketing and collaboration tools including Jira, Asana, and Slack
  • CRM and business platforms: Salesforce, Microsoft Dynamics 365, HubSpot
  • Basic scripting and automation with PowerShell and Python
  • Web technologies: HTML, CSS, ASPNET (introductory proficiency)
  • Networking fundamentals: VLANs, RDP, and IP address management (IPAM)

Affiliations

  • Phi Kappa Phi

Certification

  • Microsoft Certified: Azure Fundamentals (AZ-900), Microsoft
  • Microsoft Certified: Microsoft 365 Fundamentals (MS-900), Microsoft

Timeline

IT Business Partner

American Benefit Corporation
05.2024 - 05.2025

Inside Sales Manager (Microsoft Contract)

N3, LLC (now Accenture)
07.2021 - 03.2022

Customer Success Manager (Microsoft Contract)

N3, LLC (now Accenture)
05.2019 - 07.2021

Master of Science - Cybersecurity

Marshall University

Master of Arts - Organizational Leadership

Marshall University

Bachelor of Arts - Political Science

Marshall University

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Stephanie Bartram