Stephanie Beachum

• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
• Evaluated employee records and productivity and submitted evaluation reports.
• Updated reports, managed accounts and generated reports for company database.
• Managed office operations while scheduling appointments for department managers.
• Sourced vendors for special project needs and negotiated contracts.
• Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
• Maintained computer and physical filing systems.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Developed standard operating procedures for all administrative employees.
• Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns

• Kept up-to-date with details of insurance plans and company requirements regarding timely filing, and other essential changes pertinent to specialty.
• Responded to telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
• Analyzed and distributed updated customer statements on monthly basis.
• Issue referrals to outside specialists as ordered by physicians.
• Updated customer accounts with interactions, payments and personal information.
• Initiated payment recovery for overpayments on patient accounts.
• Submitted appeals on behalf of patients for denied claims.
• Reported past due payments to collections once all other means exhausted.
• Performed Initial pre-certifications for CT/MRI's and ultrasounds.
• Identify denial trends and address with providers and staff.
• Completed appeals of denied claims on patient bills
• Updated documentation, reports and spreadsheets with financial information
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
• Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
• Assisted check in and check out personnel on as needed basis.

Beachum's Medical Billing Service, LLC - Indian Trail, NC -Owner/Operator

• Responsible for obtaining new client accounts.
• Drafted legal documents as needed to secure our bond such as Billing contract and Associate Business Contracts.
• Was responsible for securing Internet connections so that we could interact safely from remote site.
• Managed all patient accounts,
  from data entry to patient statements/Collections.
• Was available consultant for my clients with 24 hour or less turn around.
• Fluent with 12 different medical/chiropractic billing software.
• Utilized various clearinghouses to submit electronic claims.
• Responsible for training and evaluating new hires.
• Available for on-site visits as needed.
• Attended insurance seminars when necessary.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
• Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
• Led screening, hiring and staff scheduling to maintain compliance with group goals.
• Oversaw end-to-end business processes to maintain proficiency and profitability.
• Lent business acumen to meet day-to-day strategic objectives.
• Monitored staff performance, providing final-say assessment over inquiries.
• Employed prompt decision-making and in-depth research to resolve issues.
• Served as principal stakeholder over organization's complete operations
• Monitored staff performance, providing final-say assessment over inquiries
• Conducted target market research to discover customer needs and analyze competitor trends
• Trained and coached new and existing employees to boost staff productivity
• Trained and motivated employees to perform daily business functions

• Reviewed billing problems, researched issues and resolved concerns.
• Worked with customers to develop payment plans and bring accounts current.
• Performed billing, collection and reporting functions for office generating over $3 Million annually.
• Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
• Performed banking, business administration and financial tasks to guarantee five-star service for clients.
• Kept up-to-date and accurate funding accounts for internal departments, key programs and special projects.
• Complied with established internal controls and policies.
• Improved overall financial reporting by streamlining control processes and reporting structures
• Prepared internal and regulatory financial reports, balance sheets
• Established and checked coding procedures, monitored reports and updated internal files
• Performed banking, business administration and financial tasks to guarantee five-star service for clients