Stephanie Bealer
Robins,IA
Summary
Dedicated Account Manager versed in building rapport and managing key accounts to promote client satisfaction and retention. Communicative and collaborative with proven history of liaising between personnel and clients to foster seamless communication. Offering many years of successful rapport building, creative thinking, and people management.
Overview
7
7
years of professional experience
Work History
Client Account Manager
Channel Fusion
Hiawatha, IA
11.2021 - Current
- Used active listening to identify client-specific needs and maintain expert-level knowledge of account intricacies.
- Cultivated strong and trusting rapport with client contacts to promote retention and satisfaction.
- Presented client-specific strategies and solutions to improve service delivery.
- Collaborated with clients and colleagues to create innovative technology solutions using critical thinking and problem-solving skills.
- Interpret client needs into technical written requirements for developers.
- Train clients on new technology, write user guides, record video tutorials, and host webinar training for client's distributors and contractors.
Vendor Relationship Manager
GreatAmerica Financial Services
Cedar Rapids, IA
07.2017 - 10.2021
- Established and cultivated relationships with independent technology dealers throughout New England.
- Used active listening and research skills to understand client business models and goals.
- Collaborated with clients to identify pain points, challenges, and goals, developing custom technology finance solutions to meet the needs of their customers.
- Used creative thinking to find alternative or additional solutions to help clients attract new customers and maintain their loyal base.
Education
Bachelor of Science - Psychology
Walden University
Minneapolis, MN10-2023
Master of Science - Clinical Mental Health Counseling
Walden University
Minneapolis, MNSkills
- Critical thinking
- Active listening
- Communication
- Mental health counseling
- Substance use disorders
- Crisis Management
Memberships & Affiliations
- Member - American Counseling Association, including the International Association for Resilience & Trauma Counseling (IARTC) and Association for Assessment & Research in Counseling (AARC) divisions.
- American Mental Health Counselors Association
- Vice President - National Society for Leadership & Success - Walden University Chapter 2023
Timeline
Client Account Manager
Channel Fusion
11.2021 - Current
Vendor Relationship Manager
GreatAmerica Financial Services
07.2017 - 10.2021
Bachelor of Science - Psychology
Walden University
Master of Science - Clinical Mental Health Counseling
Walden University
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