Stephanie Ames
Ossipee,NH
Summary
Hardworking Supervisor focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Knowledgeable housekeeping management professional familiar with long term care facilities and rehabilitation center. Operations, cleaning procedures and health and safety regulations. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
15
15
years of professional experience
Work History
Housekeeping/Laundry Supervisor
Mountain View Community
01.2020 - Current
- Execute and maintain daily quality control systems for facility-wide housekeeping operations
- Oversee team of 13 to sustain standards of long term facility, clean, sanitized, and in pristine appearance
- Inspect personnel and work to verify conformance with strict safety standards
- Ensure departments are inspection-ready at all times, including maintenance of infection prevention controls
- Maintain records for environmental services department, including inventory, schedules, incident reports and remedial action as outlined in union contract
- Evaluate employees performance and coach on tasks to improve techniques
- Conduct regular team meetings to educate team concerning new policies, procedures and standards involving all aspects of environmental services
- Inspect long term care facility to identify environmental concerns and recommend corrective actions
- Maintain open and clear communication with all facility department heads and administrative team
- Work closely with the INFECTIOUS PREVENTION team to ensure all state, CDC, and facility regulations are met.
- Developed comprehensive training program for new hires, resulting in faster integration into the team.
- Analyzed daily workload requirements and adjusted staffing levels accordingly leading to maximized efficiency.
- Ensured all employees adhered strictly to company policies regarding health, safety and hygiene standards within the workplace.
- Increased team productivity through effective delegation and supervision of tasks.
- Boosted employee morale by fostering a positive work environment conducive to open communication and teamwork.
- Conducted regular inspections of laundry facilities, ensuring cleanliness and compliance with safety regulations.
- Communicated repair needs to maintenance staff.
Housekeeper/laundry Attendant
Mountain View Community
01.2020 - 07.2020
- Perform all housekeeping duties under supervision of department head.
- Supported team members in completing tasks efficiently, fostering positive and collaborative work atmosphere.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Recovery Support Specialist
Green Mountain Treatment Center
01.2018 - 01.2019
- Counsel 5-7 clients individually and in group sessions to help them overcome their dependencies and make positive life choices
- Transported clients to and from the facility
- Reported behaviors and progress of clients daily
- Encouraged and supported clients to move successfully through their early recovery
- Monitored blood pressure, temp, pulse and medications
- Provided crisis intervention under clinical supervision with professional degrees.
- Supported clients in achieving personal goals by providing resources, guidance, and encouragement throughout their recovery journey.
- Fostered positive group dynamics within peer-led support sessions, creating an inclusive atmosphere that encouraged active participation from all members.
- Participated in ongoing professional development opportunities aimed at expanding knowledge of best practices for supporting individuals in recovery.
- Promoted a safe environment for clients by adhering to strict confidentiality policies and respecting individual privacy concerns at all times.
- Assisted clients in developing coping strategies for managing stressors related to substance use or mental health challenges.
- Maintained client confidentiality and adhered to HIPAA guidelines.
Housekeeping Supervisor
Lake View Neuro-Rehabilitation Center
01.2010 - 01.2014
- Supervised 11 employees and inspected completed work to meet strict safety and quality standards
- Completed maintenance work orders
- Attended department head meetings and communicated company policies and priorities to staff
- Conducted in-service training and orientation for new employees
- Filled in as housekeeper during staff shortages to keep operations ahead of demand
- Complied with corporate required purchasing policies and controls of outside vendor services.
Education
Certification - Certified Nursing Assistant
Chipola Jr College
Marianna, NH1993
High School Diploma -
Blountstown High School
Blountstown, FL06.1990
Skills
- Creative thinking
- Verbal communication
- Health and safety compliance
- Task Delegation
- Department coordination
- Performance Evaluation
- Problem-solving abilities
- Excellent Communication
- Organizational Skills
- Active Listening
- Employee Training and Development
- Team Guidance and Motivation
- Complaints Handling
- Infection Control
- Employee Work Scheduling
- Workload prioritization
- 10 years Supervisory experience
- Health and safety
Timeline
Housekeeping/Laundry Supervisor
Mountain View Community
01.2020 - Current
Housekeeper/laundry Attendant
Mountain View Community
01.2020 - 07.2020
Recovery Support Specialist
Green Mountain Treatment Center
01.2018 - 01.2019
Housekeeping Supervisor
Lake View Neuro-Rehabilitation Center
01.2010 - 01.2014
Certification - Certified Nursing Assistant
Chipola Jr College
High School Diploma -
Blountstown High School
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