Hi, I’m
Stephanie Belom
New Smyrna Beach,FL
Summary
Dynamic Customer Service Representative with proven expertise at Gmrs Global Technology, adept at conflict resolution and relationship building. Recognized for enhancing customer loyalty through empathetic complaint handling and effective problem resolution. Skilled in data entry and maintaining professionalism under pressure, ensuring high levels of customer satisfaction and repeat business.
Overview
5
years of professional experience
1
Certification
Work History
Gmrs Global Technology
Customer Service Representative
01.2019 - 10.2023
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Microsoft Virtual
No Degree from Administrator
Mira Coasta College Oceanside, CA
from Creative Writing
02.2018
Everest CollegeMelbourne, FL
Diploma from Medical Assistant
08.2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Relationship building
- Call center experience
- Complaint handling
- Computer proficiency
- Conflict resolution
- Professional telephone demeanor
- Call center operations
- Scheduling
- Product knowledge
- Appointment scheduling
Certification
I'm receiving a Microsoft certification in administrator.
Timeline
Customer Service Representative
Gmrs Global Technology
01.2019 - 10.2023
Microsoft
No Degree from Administrator
Mira Coasta College
from Creative Writing
Everest College
Diploma from Medical Assistant