Stephanie Benavides
Chicago,IL
Summary
Committed career seeker with over 5 years of management experience. Exceeded company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Keyholder
starbucks reserve roastery
Chicago, IL
02.2023 - 10.2024
- Successfully led a team of baristas to make sure every drink was handcrafted, while also building customer connections.
- Implemented promotional strategies, such as sampling drinks and pastries, leading to a 25% boost in sales during peak periods.
- Effectively managed staff conflicts and customer complaints while also delivering a positive work environment.
Shift Leader
Sweetgreen
Chicago, IL
05.2022 - 02.2023
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Adhered to all health code regulations while preparing food items for customers.
Fitness Manager
XSport Fitness
Chicago, IL
12.2018 - 06.2021
- Supervised a team of 20 fitness trainers, ensuring high-quality service and professional development.
- Developed and implemented new fitness programs and classes, resulting in a 25% increase in class attendance and enhancing overall member engagement.
- Collaborated with the sales team to create promotional campaigns, contributing to a 30% rise in new memberships over a six-month period, boosting overall gym revenue.
- Conducted initial fitness assessments for new members, helping 90% of members set achievable fitness goals, which increased member retention.
Pawnbroker
Cash America
Chicago, IL
07.2015 - 12.2018
- Assessed customers' needs, provided advice on product selection, and answered inquiries about products, prices, availability and credit terms.
- Inspected merchandise for condition prior to accepting it as collateral for loans or purchasing it outright from customers.
- Developed strategies to increase profits through increased sales volume or cost reduction initiatives.
Education
High School Diploma -
Cics Northtown Academy
Chicago, IL06-2012
Skills
- Staff Oversight
- Drawer counting
- Opening and closing coordination
- Customer Service Management
- Staff Training
- Team member development
- bilingual fluent in both English and Spanish
Certification
- Food handlers managers certification
- AED/CPR certification
- personal trainer NASM (national Academy of science and medicine) certification
Timeline
Keyholder
starbucks reserve roastery
02.2023 - 10.2024
Shift Leader
Sweetgreen
05.2022 - 02.2023
Fitness Manager
XSport Fitness
12.2018 - 06.2021
Pawnbroker
Cash America
07.2015 - 12.2018
- Food handlers managers certification
- AED/CPR certification
- personal trainer NASM (national Academy of science and medicine) certification
High School Diploma -
Cics Northtown Academy
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