Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Barista

Stephanie Bender

Woodstock,Illinois

Summary

Accomplished Store Manager with a proven track record at Starbucks, adept at multitasking and organization, and fostering positive customer relationships. Excels in a fast-paced environment, enhancing team performance and customer satisfaction through effective training and mentoring. Demonstrates outstanding communication skills and a commitment to retail operations excellence.

Overview

20
20
years of professional experience

Work History

Store Manager

Starbucks
06.2006 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new partners.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Bartender

Marriot International
01.2005 - 09.2006
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Education

High School Diploma -

Palm Desert High School
Palm Desert
06.1998

Skills

  • Friendly and Positive
  • Culture development
  • Multitasking and Organization
  • Outstanding communication skills
  • Training and mentoring
  • Relationship building and management
  • Problem-Solving
  • Dependable and reliable
  • Teamwork and Collaboration
  • Retail Operations

Accomplishments

  • Successfully trained 7 assistant store managers as a Store Manager Trainer
  • Dual-manager
  • Transferred to DT location and improved peak OTW from 60s to 40s
  • Volunteered to manage a high volume DT during the Pandemic Lockdown
  • Participated in Clean, Safe, Ready focus group with fellow store managers and partners in SSC
  • SM POC for the district while DM was on vacation

Timeline

Store Manager

Starbucks
06.2006 - Current

Bartender

Marriot International
01.2005 - 09.2006

High School Diploma -

Palm Desert High School

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Stephanie Bender