STEPHANIE BENNETT
Kenosha,WI
Summary
Developed skills in fast-paced sales environment, focusing on customer relationship management and persuasive communication. Excels in understanding customer needs and delivering tailored solutions. Seeking to transition into new field, leveraging strong interpersonal and problem-solving abilities to achieve impactful results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sales Representative
Left Bank Wine and Spirits
McFarland, WI
05.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Bar Manager
Premiere Wine and Spirits
Salem, WI
05.2023 - 05.2024
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
GENERAL MANAGER
Bavette
Milwaukee, WI
06.2021 - 11.2021
- Planned and managed adequate inventory levels using computerized inventory system for meeting sales demands and minimizing loss
- Managed profit goals against budget and prior year, keeping controllable costs within budget
- Recruited team members for maintaining adequate staffing levels according to projected sales
- Executed sales and operational activities, producing results that met or exceeded business plan
- Provided clear direction and set priorities for accomplishing desired actions and results
- Reviewed financial statements, sales or activity reports, and other performance data to measure productivity
- Prepared staff work schedules and assigned specific duties
- Monitored suppliers to ensure that efficiently and effectively provide needed goods and services within budgetary limits
- Led non-merchandising departments of businesses such as advertising or purchasing
- Demonstrated and supported continuous improvement and growth mindset
WINE BUYER/BAR MANAGER
Balzac
Milwaukee, WI
05.2012 - 06.2021
- Scheduled and received deliveries and verified goods received against paperwork
- Maintained food and equipment inventories to support business demand
- Counted money and made bank deposits
- Scheduled staff hours and allocated resources to maximize team member performance
- Reviewed menus and analyzed recipes to assess labor and overhead costs
- Analyzed sales reports and customer feedback to inform menu revisions and seasonal promotions
- Monitored employee and patron activities to enforce liquor regulations
- Estimated food and beverage consumption to determine purchasing requirements
- Recommended mark-up rates, mark-down rates and merchandise selling prices
- Bought merchandise and commodities for resale to wholesale and retail consumers
- Monitored and analyzed sales records, trends and economic conditions to anticipate consumer buying patterns, company sales and needed inventory
- Conducted sales meetings to introduce new merchandise
- Examined, selected, ordered and purchased merchandise consistent with quality, quantity, specification requirements and environmental soundness
- Collaborated with vendors to obtain and develop desired products
- Obtained information about customer needs and preferences by conferring with sales and purchasing personnel
- Inspected merchandise and products to determine quality, value and yield
- Authorized payment of invoices and return of merchandise
- Developed strategies to advertise green products and merchandise to consumers
- Analyzed environmental aspects of competing merchandise when made buying decisions
- Monitored consumer preferences and environmental trends to determine best way to introduce new green products
- Determined which products to be advertised, appropriate advertising medium, and ad timing
- Trained and supervises sales and clerical staff
BAR MANAGER
Sake Tumi
Milwaukee, WI
04.2008 - 04.2012
- Established standards for personnel performance and customer service
- Scheduled staff hours and allocated resources to maximize team member performance
- Reviewed menus and analyzed recipes to assess labor and overhead costs
- Counted money and made bank deposits
- Analyzed sales reports and customer feedback to inform menu revisions and seasonal promotions
- Scheduled use of facilities and catering services for events such as banquets and receptions and negotiated details of arrangements with clients
- Estimated food and beverage consumption to determine purchasing requirements
- Monitored employee and patron activities to enforce liquor regulations
- Monitored budgets and payroll records to verify authorization of expenditures
BAR MANAGER
Pieces of Eight
Milwaukee, WI
05.2006 - 03.2008
- Assessed staffing needs and recruited staff, using methods such as newspaper advertisements and attendance at job fairs
- Established standards for personnel performance and customer service
- Maintained food and equipment inventories to support business demand
- Scheduled staff hours and allocated resources to maximize team member performance
- Counted money and made bank deposits
- Scheduled and received deliveries and verified goods received against paperwork
- Scheduled use of facilities and catering services for events such as banquets and receptions and negotiated details of arrangements with clients
- Monitored employee and patron activities to enforce liquor regulations
ASSISTANT MANAGER
Pieces of Eight
Milwaukee, WI
01.2006 - 01.2008
- Interviewed potential job candidates and made hiring recommendations to general manager
- Performed statistical analysis on sales data to measure company progress and diagnose procedural obstacles and weakness
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Communicated with clients to address questions, concerns and needs and provide quality customer service
- Handled employee discipline and termination according to company policies
- Scheduled equipment cleanings, maintenance and repairs and ordered new equipment and tools
- Tracked store inventories and replenished products according to demand
- Coordinated employee schedules according to staff availability and processed time-off requests
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Assisted with new employee training and conducted performance reviews to track overall progress
Education
Art
UW-Milwaukee
Milwaukee, WISkills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
Certification
Introductory Sommolier
Timeline
Sales Representative
Left Bank Wine and Spirits
05.2024 - Current
Bar Manager
Premiere Wine and Spirits
05.2023 - 05.2024
GENERAL MANAGER
Bavette
06.2021 - 11.2021
WINE BUYER/BAR MANAGER
Balzac
05.2012 - 06.2021
BAR MANAGER
Sake Tumi
04.2008 - 04.2012
BAR MANAGER
Pieces of Eight
05.2006 - 03.2008
ASSISTANT MANAGER
Pieces of Eight
01.2006 - 01.2008
Art
UW-Milwaukee