Stephanie Bermudez
Queens
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Store Manager
Glosslab Flatiron
10.2023 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Assistant Manager
Glosslab
02.2022 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strategy to increase sales and drive profits.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Stylist Sales Associate
Target
07.2021 - 02.2022
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Connected and engaged with customers to understand styling needs.
- Supported sales floor, cash wrap and back of house to catalyze daily operations.
- Embraced fashion and understood market trends to articulate in client interactions.
- Advised client base of new products and seasonal fashions to increase store sales.
- Served as brand storyteller to create experiences that drove sales and achieved store goals.
Cashier
Boost Moblie
04.2021 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Responded promptly to requests for assistance, spills and customer inquiries.
Front Desk Receptionist
Roosevelt Dental Care
01.2020 - 06.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Education
Cosmetology - Dermatologist
Christian Valmy
1501 Broadway Suite 700,New York,NY 1003601.2023
High School Diploma -
Hillside Arts And Letters Academy
Jamaica, NY07.2021
Skills
- Business Administration
- Business Development Understanding
- Time Management
- Retail Operations Management
- Team Motivation
- Employee Performance Evaluations
- Money Handling
- Schedule Oversight
- Managing Multiple Priorities
- Financial Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
Glosslab Flatiron
10.2023 - Current
Assistant Manager
Glosslab
02.2022 - 09.2023
Stylist Sales Associate
Target
07.2021 - 02.2022
Cashier
Boost Moblie
04.2021 - 06.2021
Front Desk Receptionist
Roosevelt Dental Care
01.2020 - 06.2020
Cosmetology - Dermatologist
Christian Valmy
High School Diploma -
Hillside Arts And Letters Academy
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