Carolina Pichardo
El Paso,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Manager
Sally Beauty
El Paso, TX
01.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
Multi Unit Manager
Zales Delaware
El Paso Texas
04.2023 - 11.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Managed senior-level personnel working in marketing and sales capacities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Temporary Acting District Manager
Zales Delaware
El Paso, TX
04.2022 - 04.2023
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Supervised 12 locations to enforce high-quality standards of operation.
- Built positive and productive relationships with store and field leadership.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Modeled best practices for sales and customer service.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Optimized team performance with newly implemented sales and merchandising procedures.
District Training Manager
Zales Delaware
El Paso, TX
09.2020 - 04.2022
- Trained new hires to perform cross-training exercises with experienced workers.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Delivered new employee onboarding and training sessions via Person/Software.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Implemented new learning strategies depending upon employees' skill levels.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Conducted training courses and prepared videos for long-term use.
- Directed field training to enhance participants' skills.
- Managed all exempt employee coaching, training, and performance improvement actions.
Store Manager
Zales Delaware
El Paso, TX
06.2012 - 09.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
Part Time Sales Associate
New York And Company
El Paso Texas
10.2013 - 10.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Area Supervisor
Ross Dress For Less
El Paso Tx
05.2010 - 06.2012
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Planned sequence of operations and established schedule.
- Processed orders and issued documentation.
- Tracked hours and inventory usage, and prepared associated reports.
Education
Bachelor of Science - Business Administration And Management
El Paso Community College
El Paso, TX06.2004
High School Diploma -
Jefferson High School
El Paso, TX06.2000
Skills
- Employee Scheduling
- Customer Service
- Sales Orientation
- Staff Management
- Strategic Planning
- Sales Reporting
- Action Plans
- Business Planning
- Business Administration
- Performance Tracking and Evaluations
- Policies and Procedures
- Group Presentations
- Budget Administration
- District Growth Management
- Recruiting and Hiring
- Client Relationship-Building
- Team Development
- Leadership Skills
- Operations Management
- Operational Improvements
- Staff Development
- Budgeting Skills
- Staff Supervision
- Retail Knowledge
- Team Meetings
- Scheduling and Coordinating
- Business Management and Development
- Employee Coaching and Mentoring
- Profit and Loss
- Retail Effectiveness
Certification
- Licensed - studio licensed
- piercing license
- Blood Borne Pathogens
- DCA certified
- CSP - Certified Sales Professional
Languages
English
Spanish
Full Professional
Timeline
Store Manager
Sally Beauty
01.2024 - Current
Multi Unit Manager
Zales Delaware
04.2023 - 11.2023
Temporary Acting District Manager
Zales Delaware
04.2022 - 04.2023
District Training Manager
Zales Delaware
09.2020 - 04.2022
Part Time Sales Associate
New York And Company
10.2013 - 10.2014
Store Manager
Zales Delaware
06.2012 - 09.2020
Area Supervisor
Ross Dress For Less
05.2010 - 06.2012
Bachelor of Science - Business Administration And Management
El Paso Community College
High School Diploma -
Jefferson High School