Summary
Overview
Work History
Skills
Work Availability
Quote
Timeline
Licenses
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STEPHANIE BERRY

STEPHANIE BERRY

Houston,TX

Summary

Proactive personal lines licensed independent adjuster, ready to act as extensions of the insurance company beyond regular business hours to provide additional support. Equipped with customer service, multitasking and critical thinking abilities, and devoted to giving every customer positive and memorable experiences.

Overview

6
6
years of professional experience

Work History

Inside CAT Property Adjuster

Pilot - Allstate
Richardson, TX
07.2023 - Current
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
  • Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
  • Investigated properties, negotiated estimates with contractors, even conducted secondary evaluations or re-inspections of original documentation and reports, classified damages and created estimates outlining repair costs.

Property Desk Adjuster ~ Remote

CNC - Citizens of FL Ins - CAT Hurricane Ian
Houston, TX
10.2022 - 01.2023
  • Fast tracked & settled claims immediately when field adjusters didn't need to be deployed to loss sites. Exercised decisiveness and execution within authority.
  • Resolved issues & wrote estimates using visual references (i.e. Google Maps & pictures of damages), combining contents with structural settlements. Took advantage of uniform pricing data, enhancing line-item searches, & facilitated integration with field adjusters when a loss was determined too large/complex to handle through phone calls.
  • Provided consultative service support to assigned insureds and claimants all while learning and navigating multiple technology platforms.

Customer Service Representative - Remote

ClaimCor Solutions - FL Peninsula Insurance
Houston, TX
06.2022 - 12.2022
  • Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
  • Responded to queries, solved or referred problems and followed up with clients to increase satisfaction.
  • Fostered strong relationships with current and prospective clients to maintain client retention.
  • Handled billing questions and payments, processed receipts, and informed policyholders of outstanding balances.
  • Drafted statements of loss to summarize payments, underlying policy/rate changes, discounts, and damages.

Bodily Injury Claims Adjuster ~ Remote

Crawford - Liberty Mutual
Houston, TX
05.2019 - 06.2022
  • Investigated, confirmed coverage, and negotiated losses where we highly suspect causation due to low-speed vehicle impact while protecting company assets; general & auto liability.
  • Used claims handling software and company laptop to determine claims related bodily injury when in paperless environments.
  • Represented Liberty Mutual from public relations standpoints and conducted oneself as members of management at all times.
  • Handled complex and severe first party and bodily injury claims with high exposures, fielding caseloads of up to 250 pending commercial and personal lines claims.
  • Negotiated and settled attorney represented BI claims; assisted with attorney demand packages.
  • Interviewed claimants, policyholders, and witnesses. Collaborated with SIU, while reviewing claims for fraud indicators, as needed.

ECTA - Auto Total Loss ~ Remote

Alacrity - State Farm
Houston, TX
01.2018 - 04.2019
  • Examined claims data, reviewed facts of loss, verified coverage, negotiated claim settlements, determined salvage value of TL vehicles
  • Resolved repair cost inquiries, consulting with various appraisers for second opinions to resolve disagreements
  • Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes.
  • Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
  • Conducted detailed coverage analysis of personal automobile policies in conjunction with auto accidents.
  • Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.

Skills

  • Xactimate & Xactanalysis proficient
  • Claims Processing
  • Effective Verbal & Written Communication
  • Conflict Resolution Techniques
  • MS Office (Word, Excel, & Outlook)
  • Team Leadership
  • Listening and Empathy
  • Personal, casualty and property loss
  • Insurance policy coverage knowledge

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I feel that luck is preparation meeting opportunity.
Oprah Winfrey

Timeline

Inside CAT Property Adjuster

Pilot - Allstate
07.2023 - Current

Property Desk Adjuster ~ Remote

CNC - Citizens of FL Ins - CAT Hurricane Ian
10.2022 - 01.2023

Customer Service Representative - Remote

ClaimCor Solutions - FL Peninsula Insurance
06.2022 - 12.2022

Bodily Injury Claims Adjuster ~ Remote

Crawford - Liberty Mutual
05.2019 - 06.2022

ECTA - Auto Total Loss ~ Remote

Alacrity - State Farm
01.2018 - 04.2019

Licenses

Licenses / Certificates

NPN 19851633 X1 Certification

State Farm Auto Certified Allstate Certified

● Oregon License # 19851633

● Indiana License # 3700029

● Florida License # W750381

● Michigan License # 19851633

● Minnesota License # 40756753

● Texas License # 2649481

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STEPHANIE BERRY