Stephanie Best
North East,PA
Summary
Results-driven supervisor with expertise in coordinating training sessions and conducting performance evaluations. Known for enhancing client engagement through strategic policy development and community collaboration, ready to make a significant impact.
Overview
21
21
years of professional experience
Work History
Supervisor
Family Services of NWPA
Erie, Pennsylvania
10.2017 - Current
- Conducted performance evaluations to provide feedback and guidance to team members.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Coordinated training sessions for new employees to enhance service delivery.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Developed policies and procedures to improve workflow and client engagement.
- Collaborated with community partners to enhance service offerings and outreach efforts.
Blended Case Manager
Lakeshore Community Services
Erie, Pennsylvania
09.2005 - 08.2016
- Provided crisis intervention and conflict resolution for clients in need.
- Monitored client progress and refined support strategies to meet individual needs.
- Collaborated with multidisciplinary teams to optimize care delivery.
- Educated clients on services and community programs, empowering them to access necessary resources.
- Coached clients on independent living skills such as budgeting, healthy eating habits, job seeking techniques.
- Conducted outreach to community resources, connecting clients to vital support services.
- Documented case notes and maintained accurate client records.
Education
Bachelor of Arts - Criminal Justice, Sociology
Edinboro University of Pennsylvania
Edinboro, PA05-2017
Skills
- Performance evaluation
- Training coordination
- Policy development
- Policy writing
- Record management
- Conflict resolution
- Community outreach
Timeline
Supervisor
Family Services of NWPA
10.2017 - Current
Blended Case Manager
Lakeshore Community Services
09.2005 - 08.2016
Bachelor of Arts - Criminal Justice, Sociology
Edinboro University of Pennsylvania