Stephanie Bias
Bald Knob,AR
Summary
Over 15 years of diverse customer service experience, consistently recognized for a strong work ethic, resilience, and reliability. A goal-oriented mindset fuels a passion for continuous improvement and the delivery of exceptional results, ensuring service excellence remains a top priority. Expertise in building robust customer relationships enhances satisfaction and loyalty, driving business success. Eager to leverage skills in a dynamic environment that values teamwork and supports long-term professional growth while contributing to organizational objectives.
Overview
10
10
years of professional experience
Work History
Sales Associate, Automotive
Walmart
Searcy, AR
11.2024 - 02.2026
- Enhanced customer service experience by providing product knowledge and assistance with scheduling services.
- Assisted in inventory management, ensuring stock levels met customer demand and organization standards.
- Trained new associates on techniques and store policies to improve team performance and meet department goals.
- Implemented visual merchandising strategies to increase product visibility and appeal.
Waitress / Assistant Manager
Hobnob Cafe
Bald Knob, AR
11.2021 - 08.2024
- Oversaw daily operations and staff management as Assistant Manager.
- Oversaw all café functions during weekday operations as the sole employee. Executed multiple roles including host, waitress, dishwasher, busser, food runner, and cashier. Achieved operational efficiency while enhancing customer experience through effective multitasking.
- Designed and integrated various systems to streamline daily operations and improve overall service delivery.
- Established and nurtured daily relationships with customers, fostering loyalty and improving retention rates.
Teller
Farmers & Merchants Bank
Pocahontas, AR
11.2018 - 07.2021
- Executed exceptional service in lobby and drive-thru, addressing customer inquiries and resolving issues promptly.
- Managed extensive transaction workflows to uphold financial integrity through accurate record maintenance and account reconciliation.
- Facilitated accurate and efficient processing of customer transactions to uphold compliance with banking regulations.
- Resolved customer account inquiries and provided personalized solutions to enhance customer satisfaction levels.
Files Clerk / Accounts Payable & Receivable
Nielsen Bainbridge Group
Pocahontas, AR
08.2016 - 08.2018
- Developed and sustained efficient filing systems to enhance accuracy and streamline operations across departments.
- Served as a primary point of contact, addressing inquiries, facilitating transactions, and resolving issues to ensure satisfaction and sustain strong business partnerships.
- Evaluated workflow processes to identify improvement opportunities and enhance overall productivity.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Education
Associate of Science - Agricultural Science
Missouri State University
West Plains, MOSkills
- Customer Service
- Relationship Building
- Team Collaboration
- Communication
- Conflict Resolution
- Problem-Solving
- Time Management
- Multitasking
- Cash Handling
- Reliability
- Adaptability
Timeline
Sales Associate, Automotive
Walmart
11.2024 - 02.2026
Waitress / Assistant Manager
Hobnob Cafe
11.2021 - 08.2024
Teller
Farmers & Merchants Bank
11.2018 - 07.2021
Files Clerk / Accounts Payable & Receivable
Nielsen Bainbridge Group
08.2016 - 08.2018
Associate of Science - Agricultural Science
Missouri State University