Stephanie Biel
Fargo,ND
Summary
Platform and operations executive with expertise in leading claims and transaction processing teams, product and program leadership, regulatory delivery, and large-scale platform modernization. Proven leader in highly regulated environments, responsible for guiding product managers, aligning business and technology partners, and ensuring platforms remain stable, compliant, and scalable. Known for translating complex regulatory and operational needs into executable delivery plans while developing strong, accountable teams.
Overview
22
22
years of professional experience
Work History
Vice President – Platform Management
U.S. Bank
Fargo, USA
01.2015 - Current
- Lead platform strategy, delivery, and operational outcomes for Claims & Transaction Processing (CTP) platforms supporting fraud, disputes, complaints, and money movement operations.
- Own end-to-end platform delivery across claims and transaction processing, balancing run-the-bank stability with grow-the-bank modernization.
- Lead and develop product managers, group product managers, and platform leaders, providing direction on priorities, backlog health, and delivery readiness.
- Serve as primary partner to Business Line, Operations, Technology, Risk, and Compliance leaders to align priorities and manage dependencies.
- Drive regulatory and risk outcomes, including Reg E, Reg Z, PCI, CITs, audit commitments, and control remediation, ensuring durable and sustainable solutions.
- Guide quarterly and annual planning (QPP), including capacity management, dependency planning, and roadmap sequencing.
- Oversee platform modernization initiatives spanning digital intake, automation, straight-through processing, and legacy decommissioning.
- Provide executive-level reporting and decision support to senior leadership on delivery health, risk posture, and investment trade-offs.
- Actively remove delivery blockers and escalation points to keep teams focused and moving forward.
- Platform leadership across high-volume, high-risk operational systems
- Direct influence over regulatory posture, customer experience, and operational efficiency
- Ongoing partnership with Digital, Technology, Operations, and Risk teams to deliver enterprise outcomes
Group Manager / Team Manager
VMC Consulting
01.2006 - 01.2015
- Led organizations of up to 100+ engineers and multiple managers supporting enterprise clients.
- Owned staffing, hiring, performance management, and professional development.
- Drove continuous improvement through structured root-cause analysis and KPI management.
- Led contractual compliance, service delivery optimization, and executive client engagement.
Team Manager
Bank of the West
01.2004 - 01.2006
- Managed large call-center teams focused on service quality, productivity, and sales outcomes.
- Developed performance improvement plans and supported career progression.
Education
Certified Agile Leader -
Scrum Alliance
Skills
- Platform & Product Leadership
- Claims & Transaction Processing
- Regulatory Delivery & Risk Management
- Agile & Portfolio Planning
- Executive & Stakeholder Engagement
- Team Development
- Operational Excellence
- Platform Modernization
Core Capabilities
- Platform & Product Leadership
- Claims & Transaction Processing
- Regulatory Delivery & Risk Management
- Agile & Portfolio Planning
- Executive & Stakeholder Engagement
- Team Development
- Operational Excellence
- Platform Modernization
Timeline
Vice President – Platform Management
U.S. Bank
01.2015 - Current
Group Manager / Team Manager
VMC Consulting
01.2006 - 01.2015
Team Manager
Bank of the West
01.2004 - 01.2006
Certified Agile Leader -
Scrum Alliance