Stephanie Borchin
Cottonwood,AZ
Summary
Compassionate Funeral Arranger known for efficiently completing tasks with high productivity. Possess specialized skills in funeral planning, data entry, and administrative coordination. Excel at communication, empathy, and organizational abilities to provide respectful and thoughtful services.
Overview
22
22
years of professional experience
Work History
Family Counselor
Westcott Funeral Home
Cottonwood, AZ
07.2003 - Current
- Performed administrative duties such as filing paperwork, answering phones, scheduling appointments and responding to emails from customers.
- Performed clerical duties such as typing, photocopying, faxing and scanning documents.
- Consulted with families of deceased to make funeral arrangements.
- Maintained records of customer accounts including payment histories and contact details.
- Handled financial transactions including collecting payments for services rendered.
- Oversaw filing of legal documents.
- Removed deceased from place of death and transported to funeral home.
- Assisted with the selection of caskets, urns, burial vaults, flowers, clothing and other items needed for a service or memorial.
- Prepared death certificates and drafted obituaries.
- Prepared detailed contracts outlining costs associated with funerals and other related services.
- Scheduled funeral services, coordinated burials and arranged cremations.
- Obtained information to complete death certificates or burial permits.
- Addressed all client questions and requests for information relating to funeral services and pricing.
- Reviewed completed work to verify consistency, quality, and conformance.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Adhered to strict privacy laws and procedures, keeping client data anonymous when needed.
- Offered counseling and comfort to bereaved family members and friends through a Grief Support Group.
Education
Associate of Applied Science -
Yavapai College
Prescott, AZ05-2006
High School Diploma -
American Heritage Academy
Cottonwood05-2004
Skills
- Funeral home services
- MS word and outlook
- Records retrieval
- Filing
- Scheduling
- Typing proficiency
- Data entry documentation
- Administrative support
- Sensitive material handling
Languages
English
Full Professional
References
References available upon request.
Timeline
Family Counselor
Westcott Funeral Home
07.2003 - Current
Associate of Applied Science -
Yavapai College
High School Diploma -
American Heritage Academy
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