Stephanie Bouasy
Implementation Specialist
Plano,TX
Summary
Self-motivated Implementation Specialist with experience installing, setting up and testing systems, software and hardware. Highly knowledgeable in database, security and server technologies. Knowledgeable handling project assessments, technical systems implementations and troubleshooting.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Implementation Specialist
Granicus
12.2021 - 12.2022
- Evaluated and defined internal and customer needs, implementing processes to address requirements.
- Organized project implementation resources and leveraged expertise to assist organizational rollout.
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Explained complex, technology-related issues in basic, understandable terms to clients.
- Suggested solutions to developing problems during project so that correct modifications could be made.
Product Support Specialist
Thompson Reuters
Carrollton, TX
03.2020 - 04.2021
- Performed troubleshooting and tested customer issues via phone, email and remote assistance software.
- Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
- Analyzed and applied technical information from interviews with engineers, operators and suppliers.
Education
Bachelor of Science - Economics
The University of Texas At Arlington
Arlington, TX 08.2016 - 05.2019
Skills
Project scope assessment
Configuration and management
Organization and Time Management
Planning and Coordination
Client training
Software Development Life Cycle
Certification
Full Stack Web Development - Southern Methodist University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The problem is not to find the answer; it’s to face the answer.
Terence McKenna
Timeline
Implementation Specialist
Granicus
12.2021 - 12.2022
Product Support Specialist
Thompson Reuters
03.2020 - 04.2021
Full Stack Web Development - Southern Methodist University
03-2020
Bachelor of Science - Economics
The University of Texas At Arlington
08.2016 - 05.2019