Hi, I’m
Stephanie Bourdeau
Boston,MA
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
11
years of professional experience
Work History
NTT DATA Services
Senior BPO Associates
05.2022 - 02.2024
Job overview
- Managed customer relations through communication and helpful interactions.
- Analyzed customer data to identify trends and anticipate customer needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Championed a culture of continuous learning, fostering professional development opportunities for staff members to enhance their skills and knowledge.
Weston Associates, Inc @ Atrium Staffing Agency
Receptionist
08.2020 - 04.2022
Job overview
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Briarwood Rehabilitation & Healthcare Center
Receptionist/Security Desk
03.2018 - 08.2020
Job overview
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Maintained visitor log for entering and leaving facility for security purposes.
ZARA
Sale Associate
01.2018 - 03.2018
Job overview
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
BRIGHAM AND WOMEN'S Faulkner Hospital
Clinical Medical Assistant Externship (Internal Medicine)
04.2017 - 05.2017
Job overview
- Demonstrated expertise in performing EKGs, phlebotomy procedures, injections administration ensuring accuracy in each procedure performed.
- Supported successful treatment plans by preparing patients for examinations, discussing treatment options, and providing clear instructions on medication usage.
- Increased patient satisfaction through compassionate communication and support during medical procedures.
- Documented vital signs and health history for patients in clinic and hospital environments.
Home Depot
Cashier
08.2016 - 02.2017
Job overview
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Marshall
Merchandise Associate
11.2014 - 09.2015
Job overview
- Created attractive displays to promote items.
- Supported store events and promotions, engaging customers and driving sales growth.
- Organized store merchandise racks by size, style, and color.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
Boston Medical Center: PerkinElmer
Patient Access Representative, Managed Care Dept. - Intern
03.2013 - 05.2013
Job overview
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Education
Millennium Training Institute
No Degree from Certificate in Clinical Medical Assist
2017
YMCA Training, Inc.
No Degree from Certificate in Medical Office Suport
2013
Snowden International School At Copley
High School Diploma
2009
Timeline
Senior BPO Associates
NTT DATA Services
05.2022 - 02.2024
Receptionist
Weston Associates, Inc @ Atrium Staffing Agency
08.2020 - 04.2022
Receptionist/Security Desk
Briarwood Rehabilitation & Healthcare Center
03.2018 - 08.2020
Sale Associate
ZARA
01.2018 - 03.2018
Clinical Medical Assistant Externship (Internal Medicine)
BRIGHAM AND WOMEN'S Faulkner Hospital
04.2017 - 05.2017
Cashier
Home Depot
08.2016 - 02.2017
Merchandise Associate
Marshall
11.2014 - 09.2015
Patient Access Representative, Managed Care Dept. - Intern
Boston Medical Center: PerkinElmer
03.2013 - 05.2013
Millennium Training Institute
No Degree from Certificate in Clinical Medical Assist
YMCA Training, Inc.
No Degree from Certificate in Medical Office Suport
Snowden International School At Copley
High School Diploma
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