Summary
Overview
Work History
Education
Skills
Music, Movies, games & shopping of all kinds.
Work Availability
Quote
Timeline
BusinessDevelopmentManager
Vinay Panchal

Vinay Panchal

Irving,TX

Summary

I am married living with my wife and 15 yrs old son who is in 9th grade, started my carrier in sales because at that time sales experience was preferred to work in well reputed Malls, got an opportunity to work in " Shoppers Stop " in India Mumbai , followed by working in Ocwen Loan Servicing as a Recovery Specialist collecting on UNSECURED DEBTS on outbound calls, worked for 3 & half years followed by working in TCS as a Senior Customer Service Specialist and really enjoyed working in an amazing professional environment, hence worked for 13 years post which got an opportunity to come to USA on an Immigrants VISA with family , so here I am but here I am just interested in making my carrier in IT industry, as I have to start my life from scratch and since I am a fast learner , of course initially I may have to face some challenges, but then who does not, so looking for a good professional organization to where I can grow in life and above all help my company grow who can allow me to leverage my skills.

Overview

13
13
years of professional experience

Work History

Senior BPO Workflow Specialist

Tata Consultancy Services ( TCS )
10.2008 - 02.2022
  • Evaluated current processes to develop improvement plans.
  • Produced detailed and relevant reports for use in making business decisions.
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Collected, organized and modeled data using [Software].
  • Leveraged on-site observation and personal interviews to identify team and individual strengths.

Education

Bachelor of Commerce - Accounting

Carmelite Convent English High School
India ( Maharashtra )
05.2000

Skills

  • Workflow Processes
  • Quality Monitoring
  • Data Communications
  • Exit Interviews
  • Outbound Calls
  • Training Junior Team Members
  • Workflow Management Tools
  • Professional Development
  • Customer Care
  • Methods of Production
  • Mainframe Systems
  • Team Meeting Facilitation
  • Employee Database Management
  • Internal Communications
  • Procedure Improvement
  • Issuing Tickets
  • Web Programming
  • Business Operations
  • Compliance Requirements
  • Maintaining Clean Work Areas
  • Optimization Software

Music, Movies, games & shopping of all kinds.

Love to listen to Hollywood & Bollywood rocking music which energizes mind & body , Like to watch especially action movies, as far as shopping is concerned love all kinds of branded stuff as they last long.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Senior BPO Workflow Specialist

Tata Consultancy Services ( TCS )
10.2008 - 02.2022

Bachelor of Commerce - Accounting

Carmelite Convent English High School
Vinay Panchal