Stephanie Boynton
Littleton,NH
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Eastern States Compounding Pharmacy. Skilled in leadership, problem resolution, and efficient multitasking. Demonstrate the ability to foster positive relationships, streamline operations, and drive continuous improvement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Eastern States Compounding Pharmacy
10.2024 - Current
- Assist in recruiting, hiring and training of team members.
- Train and guide team members to maintain high productivity and performance metrics.
- Schedule employees for shifts, taking into account customer traffic and employee strengths.
- Interact well with customers to build connections and nurture relationships.
- Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implement effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Address customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Assist with day-to-day operations, working efficiently and productively with all team members.
- Manage a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Lab Coordinator
Eastern States Compounding Pharmacy
08.2013 - 10.2024
- Managed inventory of laboratory supplies, ensuring availability of necessary materials for experiments and research.
- Investigated and resolved issues related to laboratory processes and procedures.
- Promoted a culture of continuous improvement within the lab by actively seeking feedback from staff and implementing necessary changes to enhance performance.
- Increased collaboration between team members through regular meetings and open communication channels, fostering a positive work environment.
- Improved laboratory efficiency by streamlining processes and implementing updated equipment.
- Supervised a diverse team of technicians, fostering professional growth through mentorship and skill development opportunities.
- Ensured timely maintenance of all laboratory instruments to minimize downtime and extend their useful life.
- Maintained proper documentation of all laboratory activities in compliance with regulatory requirements.
- Oversaw training programs for laboratory personnel, ensuring consistent adherence to best practices and procedures.
Bank Teller
Union Bank
04.2010 - 08.2013
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained friendly and professional customer interactions.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Assisted customers with banking needs and inquiries.
- Processed customer transactions promptly, minimizing wait times.
Education
High School Diploma -
Littleton High School
Littleton, NH01-2002
Skills
- Leadership and team building
- Problem resolution
- Staff management
- Team player
- Efficient multi-tasker
- Effective leader
- Self-motivated, with a strong sense of personal responsibility
- Customer relations
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Certified Compounded Sterile Preparation Technician (CSPT) - Pharmacy Technician Certification Board (PTCB).
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- HIPAA Compliance Certification – Various Accredited Providers.
Timeline
General Manager
Eastern States Compounding Pharmacy
10.2024 - Current
Lab Coordinator
Eastern States Compounding Pharmacy
08.2013 - 10.2024
Bank Teller
Union Bank
04.2010 - 08.2013
High School Diploma -
Littleton High School
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