Adaptable professional experienced in adjusting to new environments and acquiring knowledge quickly. Demonstrated ability to navigate change and contribute to continuous learning initiatives. Committed to fostering growth and advancement within a dynamic agency.
Overview
38
38
years of professional experience
Work History
Contract and Credentialing Specialist
Villa of Hope
01.2024 - Current
Coordinated contract approval process to maintain compliance with agency standards. – managing approval process
Process necessary paperwork to enroll providers with various insurance companies
Processed credentialing paperwork to facilitate ongoing contracts with various insurance companies.
Maintain Villa of Hope’s credentialing roster
Updated and tracked SharePoint for all agency contracts to ensure accurate documentation.
Uploading and retrieving contracts/supporting documents from various contract systems
Assist with annual audits and other required reporting
Assist with supporting documents for grants
Enter data into Raiser’s Edge (donation system) such as new constituents, donations made
Aided tasks across various departments
Finance Assistant
Villa of Hope
01.2022 - 01.2024
Residential Client Movement Forms – submission and obtaining approvals
Maintain spreadsheet for checks remote deposited into Villa accounts for Tompkins Bank of Castile and ESL Federal Credit Union
Process Invoice Billing for various programs
Oversaw American Express accounts and completed monthly statement reconciliations.
Contract Management – managing approval process and updating RedCap, ContrackHQ and maintaining updated documents including insurance certificates
Maintained and monitored SharePoint for all agency contracts.
Executed various projects based on organizational needs.
Processed credentialing paperwork for Villa of Hope staff. – process necessary paperwork and maintain Villa of Hope credentialing roster
Provide superior customer service by modeling the Sanctuary Model
Built and supported relationships with internal and external stakeholders to enhance collaboration
Assist with various duties in other selected departments
Facilitated notarization to ensure compliance with legal requirements
Administrative Assistant II
Villa of Hope
01.2016 - 01.2022
Recorded and distributed minutes for Finance Team meetings to ensure clear communication and follow-up on action items.
Answered and directed incoming calls to the correct staff members for efficient communication.
Correspond with various county agencies regarding payment approvals.
Maintain account payables documentation
Maintain client census and enter into electronic system for billing purposes.
Maintained client census and entered data into electronic system to support accurate billing processes.
Reconcile American Express reports against statements
Obtain/process documentation from vendors (W-9s, Business Associate Agreements, Independent Contractor Agreements)
Sorted and distributed incoming mail to appropriate departments for timely handling.
Completed monthly reports for Days Care, AWOLs, Admissions and Discharges.
Upload back-up documentation for journal entries made in Financial Edge.
Coordinated and scheduled meetings to facilitate communication among team members and stakeholders.
Completed various projects based on specific requests
Process agency affidavits
Administrative Assistant I
Villa of Hope (formerly St. Joseph’s Villa)
Rochester, NY
01.2006 - 01.2016
Typed confidential reports for internal use, ensuring accuracy and confidentiality.
Monitored documentation submitted by social workers for compliance, ensuring timely and accurate processing.
Supported Switchboard Operator in handling incoming calls.
Maintain meeting schedules for clients.
Managed client census information to ensure proper billing.
Interacted with clients and visitors to provide assistance.
Take and distribute minutes at various agency meetings.
Recorded and distributed minutes at agency meetings.
Correspond with various county agencies regarding payment approvals.
Part-Time Switchboard Operator (2007-2015)
Executive Secretary/ Housing Assistant
Little Flower Children’s Services
Brooklyn, NY
01.2000 - 01.2005
Maintained statistical reports to track agency's children and support program development.
Typed confidential reports for internal use, ensuring accuracy and confidentiality.
Contact various agencies with regard to the status of clients' applications.
Conducted eligibility interviews with clients to determine service qualifications. and Briefing Sessions with clients.
Contact Realtors regarding available housing for clients.
Assign new intakes/cases to social workers.
Coordinated with realtors to identify and secure available housing options for clients.
Ensured timely receipt of necessary documents and payments to facilitate client services.
Executive Secretary/Unit Secretary
Little Flower Children’s Services
Brooklyn, NY
01.1989 - 01.2000
Typed confidential reports for Administrative Supervisor.
Maintained statistical reports on social worker caseloads to support data-driven decision making.
Supported Unit Secretaries by managing daily administrative tasks to ensure smooth operations.
Created and managed an organized system for case records to ensure compliance.
Supported Unit Secretaries with various administrative tasks to enhance operational efficiency. with day to day tasks.
Obtained and organized necessary documentation for case record files to ensure compliance and accuracy.
CREDENTIALING & PRIVILEGING MANAGER – SUPERVISORY HEALTH SYSTEM SPECIALIST at Veterans’ Healthcare System of the Ozarks (VHSO)CREDENTIALING & PRIVILEGING MANAGER – SUPERVISORY HEALTH SYSTEM SPECIALIST at Veterans’ Healthcare System of the Ozarks (VHSO)