Stephanie Brennan
Belleville,MI
Summary
Dynamic professional with extensive experience as a Paraprofessional at Saline Area Schools, adept at implementing individualized education plans and enhancing student engagement. Proven ability in behavioral assessment and data documentation, complemented by strong communication and collaboration skills. Committed to fostering positive relationships and delivering effective support to diverse clients.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Paraprofessional
Saline Area Schools
Saline, MI
02.2023 - Current
- Executed BCBA's ABA behavioral plans for diverse clients across various age groups.
- Assessed reinforcer preferences through direct client interaction.
- Maintained ongoing communication with BCBA and supervisor for effective program adjustments.
- Collaborated with coworkers to enhance team-based service delivery.
- Documented daily and hourly data on Excel to track client behaviors.
- Assisted in the development and implementation of individualized education plans for students with special needs.
- Monitored student progress and provided feedback to teachers and parents.
- Ensured that all safety regulations were followed in the classroom environment.
- Created and maintained positive relationships with students, parents, and colleagues.
Behavior Technician
Total Spectrum -Learn Behavior
Ann Arbor, Mi
12.2022 - 02.2023
- Executed BCBA’s ABA behavioral plans for clients of varying ages.
- Assessed reinforcer preferences through direct client interaction.
- Documented all behaviors and session data meticulously.
- Maintained consistent communication with BCBA to evaluate goals and treatment plans.
- Completed over 40 hours of ABA and Behavioral Technician training, holding various certifications.
Agent & Customer Service Manager
Concept Insurance Agency LLC
Ann Arbor, MI
02.2015 - 11.2022
- Strong active listening skills that allow me to manage high-volume of customer calls
- Maintain detailed interactions with customers to ensure a streamlined process is intact.
- Collect, organize, and effectively apply organizational skills so costumer’s needs are quickly and effectively met in a timely manner
- Manage schedules of multiple personnel to guarantee all shifts properly staffed.
- Set and confirmed customer appointments.
- Assess current inventories and ordered supplies to keep stock within optimal levels for expected demands.
- Sold various products by explaining unique features and educating customers.
- Assess delinquent accounts, found solutions, processed payments and keep thorough documentation.
- Responsible for creating invoices and setting up payment plans.
- Lead customer service meetings, utilizing an agenda with set goals to enhance our time.
- Train, oversee, and create professional workflow for all customer service employees.
- Work collaboratively with all other team members through a professional learning environment using effective communication skills
- Work independently as well as part of a team.
- Proven ability to self-reflect on own practice and make changes as needed.
Education
Some College (No Degree) - Special Education Teacher-ASD Endorsement
Eastern Michigan University
Ypsilanti, MISkills
- Communication skills
- Organization and prioritization
- Problem solving
- Training and development
- Project management
- Customer and team focus
- Data entry and maintenance
- Adaptability to environments
- Collaboration with diverse age groups
- Behavioral assessment and improvements
- Data documentation
- Individualized education plans
- Conflict resolution techniques
- Social-emotional support
- Crisis management
- Classroom technology
- Teacher support and collaboration
Certification
- CPI/NVCI: Nonviolent Crisis Intervention training in de-escalation and behavior management
- CPR/AED/First Aid Certified
- Paraeducator Bootcamp: Training encompassing communication, technology, behavior management, and special education law.
- Interactive IEP Training: Compliance training presented by WISD staff.
- Lexia: Training to implement strategies supporting the program.
Timeline
Paraprofessional
Saline Area Schools
02.2023 - Current
Behavior Technician
Total Spectrum -Learn Behavior
12.2022 - 02.2023
Agent & Customer Service Manager
Concept Insurance Agency LLC
02.2015 - 11.2022
Some College (No Degree) - Special Education Teacher-ASD Endorsement
Eastern Michigan University
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