Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Brien

Bismarck,ND

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated with desire to take on new challenges. Strong work ethic and adaptability

Overview

28
28
years of professional experience

Work History

Loan Processor

MHA System
Bismarck, ND
07.2023 - Current
  • Communicated with customers via telephone to answer questions and resolve issues.
  • Assisted customers with inquiries regarding their accounts.
  • Routed calls appropriately to ensure prompt resolution of customer issues.
  • Engaged actively with callers, confirming or clarifying information.
  • Reviewed call center scripts regularly to ensure they accurately reflected the current product offerings or services available.
  • Greeted customers warmly when they called into the call center and identified their needs quickly.

Patent Processor

Laducer and Associates
Mandan , ND
05.2004 - 05.2023
  • Reviewed and corrected content for accuracy of grammar, spelling, punctuation, and formatting.
  • Proofread and edited written materials before publication.
  • Maintained high accuracy rate on daily production.
  • Maintained updated knowledge of coding requirements.

IRS Documents

Laducer and Associates
Mandan, ND
05.2004 - 11.2004
  • Provide data capture for Internal Revenue Service on Cash Transaction Forms and Suspicious Activity Reports
  • Ensured accuracy and completeness of all documents

INS

Laducer and Associates
Mandan, ND
03.1996 - 04.2004
  • Quality Control on I94 documents for the Immigration and Naturalization Service
  • Performed daily quality checks of finished material.
  • Conducted regular audits to verify quality standards.

Education

Medical Billing And Coding

Auburn University
Auburn, AL
09-2024

Skills

  • Dedicated Work Ethic
  • Customer Service
  • Teamwork and Collaboration
  • Verifying information
  • Employment Verification

Timeline

Loan Processor

MHA System
07.2023 - Current

Patent Processor

Laducer and Associates
05.2004 - 05.2023

IRS Documents

Laducer and Associates
05.2004 - 11.2004

INS

Laducer and Associates
03.1996 - 04.2004

Medical Billing And Coding

Auburn University

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