Stephanie Briggs
Kansas City,MO
Summary
Results-driven Patient Service Representative with a proven track record of efficiently scheduling patients for 9 specialty clinics. Skilled in triaging referrals, coordinating appointments, and ensuring HIPAA compliance. Possesses strong customer service and communication abilities, combined with extensive medical office experience and proficiency in Epic. A detail-oriented professional who excels in multitasking and delivering exceptional service to patients and families.
Overview
23
23
years of professional experience
Work History
Patient Service Representative
The University of Kansas Health System
Overland Park, KS
04.2017 - Current
- My primary responsibility is IMScheduling. I reschedule patients due to provider's clinic cancellations across 9 different specialty clinics. IMScheduling receives a list of patients that need rescheduled.
- First attempt is to send a WellHealth text, letting the patient know that their appointment has been cancelled and to please reschedule through MyChart or call our scheduling line to reschedule. Then they are also sent a MyChart ticket. Attempts are documented in a reschedule list in Epic.
- Two days later, if the patient has not rescheduled, I call the patient to reschedule. If a voicemail is left, this is also documented in the reschedule list in Epic.
- Once a reschedule list is complete, I respond to the original reschedule email sent to let the provider and clinic know the patients have been cancelled for the requested date and contacted/rescheduled.
- Contact patients that were approved for transfer of care and schedule them with the provider the patient or practice manager has requested.
- Schedule patients in held clinic spots that providers have requested and contact the patient to confirm the appointment time and date works for them.
- Schedule patients for 9 different specialty clinics at multiple locations within the KU health system
- Attend occasional meetings and training to stay up to date on doctor's schedules, changes in scheduling procedures, updates in Epic, etc
- Fully register a new patient's demographics and insurance information
- Verify and update demographics in an existing patient's chart
- Take inbound calls from patients to schedule appointments across 9 specialty clinics
Assistant Manager
QuikTrip
Kansas City, MO
03.2006 - 07.2020
- Assistant manager for 8 years, part-time for a total of 6 years
- Extensive customer service experience with excellent people skills, constantly interacting with customers, resolving issues customers may have and offering solutions
- Proper time management and receiving customers, frequently running register and handling cash
- Managing clerks and offering direction in order to ensure a smooth shift
- Completing a daily list of tasks to be done by the end of the shift including stocking coolers, detail cleaning of the store, organizing product in the store for better merchandising, completing paperwork
- Excellent organizational skills
- Cleaning the store for better presentation and accommodations for customers
- Efficiently ordering product for the store on a daily basis, including drinks, food, groceries, and supplies, ensuring that product is always available to customers
- Offering feedback to clerks and supervisors in order to excel and resolve any problems
- Preparing food and drinks in the kitchen with quality in mind
Retail Associate
JCPenney
Kansas City, MO
10.2004 - 12.2005
- Customer service, cashier, and organizing for better merchandising
- Organizing and arranging clothing according to size and style
- Stocking products, setting up displays, rearranging displays when required
- Verifying, counting, and signing off on cashier drawers
Waitress
Golden Corral Corporation
Kansas City, MO
05.2002 - 10.2004
- My primary responsibility is IMScheduling. I reschedule patients due to provider's clinic cancellations across 9 different specialty clinics. IMScheduling receives a list of patients that need rescheduled.
- First attempt is to send a WellHealth text, letting the patient know that their appointment has been cancelled and to please reschedule through MyChart or call our scheduling line to reschedule. Then they are also sent a MyChart ticket. Attempts are documented in a reschedule list in Epic.
- Two days later, if the patient has not rescheduled, I call the patient to reschedule. If a voicemail is left, this is also documented in the reschedule list in Epic.
- Once a reschedule list is complete, I respond to the original reschedule email sent to let the provider and clinic know the patients have been cancelled for the requested date and contacted/rescheduled.
- Contact patients that were approved for transfer of care and schedule them with the provider the patient or practice manager has requested.
- Schedule patients in held clinic spots that providers have requested and contact the patient to confirm the appointment time and date works for them.
- Schedule patients for 9 different specialty clinics at multiple locations within the KU health system
- Attend occasional meetings and training to stay up to date on doctor's schedules, changes in scheduling procedures, updates in Epic, etc
- Fully register a new patient's demographics and insurance information
- Verify and update demographics in an existing patient's chart
- Take inbound calls from patients to schedule appointments across 9 specialty clinics
Education
High school diploma -
Smithville High School
Smithville, MOSkills
- Cashiering
- Customer Service
- Epic
- Medical Office Experience
- Medical Scheduling
Personal Information
Authorized To Work: US
Timeline
Patient Service Representative
The University of Kansas Health System
04.2017 - Current
Assistant Manager
QuikTrip
03.2006 - 07.2020
Retail Associate
JCPenney
10.2004 - 12.2005
Waitress
Golden Corral Corporation
05.2002 - 10.2004
High school diploma -
Smithville High School